Grapevine Ford Lincoln

Poor customer service. Once you purchase a vehicle you are on your own. They failed to return a rental truck after reassuring me it would be handled. It sat in their parking lot for two weeks and cost me $1800.00. It's been five months and still unresolved. Sold me a CPO 2019 Lincoln Navigator for $85,000 when it was all said and done with a cracked windshield and bad tires and bad Instrument panel which obviously did not go through the 200 point inspection. I was told there was nothing they could do about it. STAY ON TOP OF YOUR GAME WHEN DOING BUSINESS WITH THESE GUYS BECAUSE ONCE THE SALE IS FINAL SO IS THE CUSTOMER!!!!

Devin was informative and helpful in the process. Wasn’t expecting to buy a truck but the price was good. Garry in finance was helpful too.

I enjoyed my purchasing experience at Lincoln. It was quick and no pressure. I was able to begin the paperwork online and finish in the store. My new vehicle has exceeded my expectations.

Mother in-law went up to buy $100k, navigator. Deal was agreed everything was good. Then the finance department asked for more money down and spoke down to her as if she could not afford the car. Do not waste your time with these xxxxxxxx. She was so excited all day and they spit in her face. Shame on you to treat a women in her 60's, the way you did. Unbelievable! You better believe corporate is getting a letter.

Everyone at Grapevine Ford was pleasant, accommodating, and knowledgeable. My thanks to Cameron Hedlom and Zach Ziba for all their help. I will recommend Grapevine Ford.

Overall the process was easy....to bad I had to decline an offer and leave to get call back they would my offer. accept. Overall a good experience.

Dealership is always clean all employees are helpful n polite. This was the fourth ford vehicle I’ve have bought but the first at grapevine ford and it as been best dealership I’ve dealt with

Very helpful everyone Very accommodating. Sales and finance both were very nice. Great selection to choose from. Will shop here again. Thank you very much.

James Wacker was very easy to work with. He made buying a car pleasurable . He did not pressure or push us into buying something we weren’t comfortable with. Would definitely go back to Ford Grapevine and use James again to help us!

Jose Ruiz was my Sales person. I called and told him The vehicle I wanted. He had it ready. Fully detailed and I was in and out in about and hour. Awesome experience!!!