Reviews
wow good service much happy
Helpful, friendly staff, lenient, and willing to work with you and very determined to your satisfaction. Overall great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Immediately found the car I wanted!
Would have given an overall 5 star, but the paperwork took a little longer than expected because of the Holidays and short staffed. Excellent, customer service and found my car ASAP!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We thank you for being a Grapevine Lincoln customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Finally a new car
This was the best experience we have had out of the last 4 vehicles we have bought. They were fast, efficient, and great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Tiffany! I am happy to hear that we could help. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Highly recommend Grapevine Ford. Very professional both...
Highly recommend Grapevine Ford. Very professional both before and after purchase. Gary took the time to make sure I was getting the Truck that I wanted. Never pushed for an upgrade. Trade in and Finance were very easy and seamless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're always happy to help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Used truck
Sales and finance team were awesome!!! They had what I was looking for I would definitely recommend grapevine Fords and also the ticket 1310am recommended them also
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Robert! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Very polite sales people and great car deals
James Wacker was great to work with. He got us a great deal on a 2020 Ford Explorer. He worked hard t on get us the best price for what we were looking for.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, George and Stacy! I am happy to hear that we could help. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
New F250 Lariat
Started out to buy a 2020 but when we arrived the truck we had an appointment to see was gone. Our salesman (Tonyo) made us a deal on the exact truck but this one was a 2021 for just a couple $100 more. Experience was excellent and they were very fair and treated me excellent! I would definitely get another car here.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rick! I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Great Experience
Francisco, Justin and Zach were great to work with. They were straightforward, interested in helping and cared about our satisfaction with the purchase process. Highly recommend Grapevine Ford!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so happy to hear it. Thank you for taking the time to review us! Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Positive Experience at Grapevine Lincoln
Very smooth and pretty painless process. My sales associate Sean was friendly, well informed and not too pushy. Overall I had a very positive buying experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Kevin. I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
New F-150
Sales team was excellent very patient while searching inventory and explaining the many options. And the Finance Manager rocked! Car buying experience was great and the vehicle was perfect!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the 5-stars, Mike! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director