Reviews
Horrible Experience/Con Artist
They train their salesman to be deceitful to customers!!! Ran our credit a total of 19 times!! False promises!! Treat you like xxxx then send a text afterwords asking them to leave a review!! Idiots!! Don’t waste your time!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Deborah. We never want a customer to be frustrated with their experience here, and I am so sorry that you've been left with this impression. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. My team and I are dedicated to providing exceptional customer service, and I'd like to speak with you about your experience to see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
It was a pleasure working with James Avery and Garry...
It was a pleasure working with James Avery and Garry Johnson on my new 2021 Ford F-150. I would recommend Grapevine Ford to anyone looking for a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Krjones! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
New Ford Explorer
I had a great experience at this dealership on Saturday. I purchased a brand new Ford Explorer and I love it! Allan in sales and Garry in finance were fantastic to work with. Would definitely recommend visiting this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words! I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Better than town East ford
Long story short i came from town East ford because they didn’t try to sell me the mustang Bc my credit history was short to then but my credit was good, so i walked out and came straight to grapevine ford where i bought my car last time and even better customer service and the whole process was easy and quick as possible i thought i was going to negotiate and be there all day the whole thing took as little as 2 hours!! I told these guys the story i had before and instantly they said yup your approved and we got a bank for your financing, and what’s crazy is they told me town East never ran my credit!! I was stunned and i will always come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ricky! I am happy to hear it. We appreciate you taking the time to rate and review us. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Grapevine Ford Lincoln
Extremely professional customer service without being stuffy or pushy. What a refreshing car-buying experience. I’m usually happy with my car purchases, in general, but I’m giddy about this one! Like the dealership, my Lincoln Corsair is luxurious, yet sporty. So in love with it! Thank you, Mark, and your Lincoln family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear it, Kelly! Thank you so much for taking the time to rate us and recommend us. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Good experience at Grapevine Ford
Was able to purchase the car I found online and Allen and Zach were easy to work with. I would definitely recommend this dealership to a friend.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Joel. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Found a great deal on line while out of town. I called...
Found a great deal on line while out of town. I called and they held the vehicle for me until I arrived back in town and could make it in to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jordan! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Easy access to location, very clean,easy to navigate...
Easy access to location, very clean,easy to navigate through the facility,people friendly,had no trouble what so ever proceeding with the buying process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear it. I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Great Internet Price
Found a great deal on line while out of town. Called them and they held the vehicle for me until I got back in town. Purchasing was easy.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Blake! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Bought a used truck from Grapevine Ford . Very ha
Tuna was an excellent salesman and Garry was a big help closing out the deal. I would recommend your dealership to friends and family. Love my truck!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear it, Sherrie! Thanks for taking the time to rate us. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director