Reviews
New Vehicle
Purchased a new vehicle at Grapevine Ford. The customer service and the process was very straightforward and smooth. Highly recommend Grapevine Ford. Very friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Dean! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Great buying experience
Professional, courteous, and knowledgeable service. Actually, ended up with a better financing deal than what I brought to the table.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy to hear it, Jeff! Thanks for taking the time to share your experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Good, quick and helpful service.
Ken the internet sells manager was very helpful and prompt. His colleague in the business department was great. The bargain and car far exceeds our expectations.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, Donald! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
FORD FOR LIFE
Purchasing my new FORD FLEX could not have been any more of a pleasant experience than what the team gave me at Grapevine Ford Lincoln. ⭐⭐⭐⭐⭐ outta 5 stars from me. Ty Young (internet sales), Brad M (sales), and Zach Ziba (finance) were a joy to get to do business with. Well done Gentlemen! 👏👏
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Laura! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Fantastic experience.
Great buying experience with no high pressure other than the willingness to ensure the customer walked away happy. Shawn Baker made the entire experience relaxed and light while getting the deal done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Kemplay! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Ford Fusion Purchase
I purchased a new Ford Fusion and the entire process was very easy and painless. The staff was very helpful and friendly, overall great experience purchasing the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Ford Explorer
I let them know my price range and they were very reasonable and transparent and worked with me to make sure I got what I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad to hear we could help, Emma. Thank you for sharing your experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
The Best Ford Dealership!
I had a great experience buying my Ford truck from Grapevine Ford. Doreen was an amazing salesperson, she made the whole process easy and enjoyable. She had stellar knowledge of the vehicle and differences between models. Kyle in finance was also great! Overall top-notch experience and I have been to other Ford dealerships the team at Grapevine blows the other dealerships away!! Highly recommend!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Richard! I am happy to hear that we could help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Great experience as usual
This is my 3rd vehicle purchased from Grapevine Ford. Experience was great as usual! If you are looking for a vehicle, go see these guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Great place very welcoming
I love it .I trade my car in and out in less than 2 hours. Great work excellent service very friendly people. I do it again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mousa! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director