Grapevine Ford Lincoln

Very Friendly and no High pressure sales, found the car I wanted at the right price. Ask for Reid Harmon he doses a great job and made sure I received all the incentives available to reduce the price.

Purchasing a vehicle from Grapevine Ford has exceeded my expectations. My salesman, Craig O'Neal (with new car sales), wasn't pushy, got me a better deal than any other Ford dealership in the DFW area and he continues to be responsive, even after the sale! When spending this much money (second only to purchasing a new home), I'd expect nothing less. Based on my experience with the Grapevine Ford sales people, I will definitely getting my vehicle serviced there. I expect to have the same experience with them.

It took over 5 hours from the time we got there to leave with our car. This included a test drive and they were busy but that seems excessively long. Not once were we offered a bottle of water or anything and they did zero negotiating and I mean zero. Also, when I went to meet with financing and decided to get the cheapest extended warranty they didn't tell me it would also increase the term of my loan by 6 months. The only way I realized was by going through and reading my documents in detail while I was waiting on my car to be cleaned prior to leaving which took them about an hour after the purchase was done when they had supposedly been working on it for at least an hour. If we hadn't needed a car badly that day because my wife's previous car was totaled from hail and we didn't have extra time to shop in the near future I would've walked out a couple times. I almost regret being honest with the salesman and telling him our situation because I feel like they pruposely didn't negotiate at all because they knew we needed a car. I wouldn't recommend anyone go out of their way to go to Grapevine Ford, as a matter of fact if it was my local dealership I would go out of my way to go to a different one.

I will be coming here for my next purchase and also get my vehicle serviced here as well. One of the best dealerships in the world

Tyre Oliver our salesperson was easy to work with. Very nice guy. Took his time finding the perfect car for my family!! The price beat the dealership we have bought all of our cars for and this made it a first choice by far, but then to receive such excellent customer service just made my decision that much easier.

Fantastic sales and financing team, I had Tyre as my sales person and he was fantastic.

Terrible they don't even like you test driving there cars , and very pushy about financing Worst experience I had highly don't recommend , I seen several customers get mad and walked out on a Saturday

THANK YOU to Shawn Baker ( for great service and help in my NEw Escape) ! To Colton Gillispie (for my sister' New Explorer and getting me start at Grapevine Ford service). To Tunde Ogundele ( for the best finance deal of my new Escape). To all the other managers and employees of Grapevine Ford dealership for your respectful and friendly help during my time with you.

Loved my experience. Everyone was courteous, knowledgeable, and went out of their way to get me a great deal. It was so good that I took my sister to Grapevine Ford the next day and she drove home with a 2017 Ford Escape. I thank them for a great job well done.

I took my car into the dealership to be serviced. Alfonso did intake for my car. I called them 2 days later because no one ever called to tell me anything about my car and was told that I "accepted" the service (lie 1). After advising Marc that no one ever called me but I guess they could proceed, he "fixed" my car. I picked my car up just to drive it 20 minutes and have the same issues that was "fixed" repeat. Ford towed my car back in and gave me a rental. After SIX WEEKS of me calling them and Marc calling me with updates such as "we fixed the oil light" and "there may be a transmission issue" (previously 'undiscovered even though they did a full diagnostics the 1st time), they said come and get my car as there was no issue anymore and the transmission issue magically disappeared. My car is STILL not fixed and I'm left screwed by Ford of Grapevine. These people are shady and con artists that got caught this once. Please note: Marc was very friendly and had great customer service. Its a shame he has to work with liars and con artists. I kept my voicemails and conversations so I have evidence of FACTS and not hearsay. SHAMEFUL!!!!!