Grapevine Ford Lincoln

I was there over a week ago and took my mother n laws vehicle over because the touch screen quit working in her 2012 Ford Explorer. Dealer knew that mother n law had to return back home the next day and assured me they would get car fixed and have her on her way. 5 days later and the runaround by the service manager John that the Ford system was down and they couldn't update software kept my mother n law at a stand still . The Service Manager director didn't return multiple calls and don't know why he has a job. The car didn't get done after 6 days and pulled it from the dealership.

Personnel helpful and kind. Waiting area quiet, peaceful and clean. After shopping for dealerships to provide service, telephone response from this dealership was quick, gave info needed and costs were better than other dealerships. Very pleasant experience!

Grapevine Ford staff is awesome.. Very impressed with all aspects from buying to the after service's for my F-150.

The team at Grapevine Ford is always pleasant. They give me a complete overview of my service where I can understand it and do not force me to add services that I don't really need. But they do give me the appropriate time frame of expectations for any issue. I am available to work in their spaces wait area so I lose no time. Thank you Pete Roshell and others that makes my car life easy!

Our salesman was great to work with from the first phone call to driving away! He was always interested in helping us get the best deal on what we wanted. Everyone at the dealership was friendly, helpful and seemed to enjoy working there. Awesome job from start to finish!

Jeff Baker was Awesome! James Wacker was a huge help. The help I received was second to none a SN each of them wanted to give me a deal.

Great service and great deal Sheldon Clark and the rest of the team are great quick service and good food we will shop there again

Great sales great service friendly service Sheldon Clark and other employees were very nice and knowledgeable if you ever need a new vehicle call them

Both Michael Massey and Dustin Springer were excellent. Both very friendly and extremely knowledgeable. Made me and my wife feel like we were old friends and they definitely worked to get and retain my business, although this was the first time we had ever met. Worked on a deal over the phone and we didn't hesitate to drive 5 hours to get my wife the exact Explorer she wanted. We couldn't be happier!!

Colton Gillispie did an awesome job helping me get my Explorer Sport. He kept me on budget and found the perfect car for me. Thanks again Grapevine Ford