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Grapevine Ford Lincoln

(3,214 reviews)
Visit Grapevine Ford Lincoln
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday Closed Closed
New (469) 206-4953 (469) 206-4953
Used (469) 293-3344 (469) 293-3344
Service (469) 629-5995 (469) 629-5995

Reviews

(3,214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grapevine Ford Lincoln from DealerRater.

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Friendly, Fun, and Honest Service

Best car buying experience ever. Everyone who works here was friendly, professional, honest, and fun! The dealership is clean and is actually nice to look at. There selection is good, and there was not even one ounce of the typical car dealership games and drama. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kim! Thank you so much for the five star review and the great feedback! We look forward to seeing you again and providing you with many more excellent experiences.

The customer service

Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on his part. We are looking forward to our continued association with Grapevine Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Experience

I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick and easy to make an appointment. Justin Flowers was friendly and attentive. My car was taken in immediately and repaired quickly. The facility was clean and comfortable. A great experience. I will be back for scheduled and unscheduled service needs. thank you for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent Customer Service and Amazing Staff

Grapevine Ford Lincoln has been one of the best places I've been to when getting my car serviced. The facilities are great and inviting. The staff is super helpful and consistent on making sure you're happy with the end result. The two service advisors thats helped me was Alfredo and Lauren. They both are super helpful and just plain friendly. Whenever you go, try to get one of them to help you out. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Diamondgirl, love the user name! Thank you so much for this incredible five star review!! Lauren and Alfredo are two of our best associates and we trust that they always provide our clients with only the best customer service, as proven by you. Thank you for taking the time to share your experience, we really appreciate it and we appreciate you!

Best Experience!

I recently purchased a Ford Fusion. The sales rep Beto was patient and extremely courteous. Thank you for not pressuring me to make a decision. What I really liked is how Beto handled the situation and that he gave me things to consider about what I was looking at in regards to other cars. Most sales reps would have given me 100 reasons why what I was doing was wrong etc. HUGE THANK YOU to Cameron for the tremendous help and assistance with the financing. You made a believer out of me that there is still chivalry and great service in today's society. You are hands down, above and beyond a great asset to Grapevine Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Stefanie! Thank you for the five stars and thank you for your business!! We definitely appreciate you coming to see us and we are so glad everything worked out between you, Beto, and Cameron. We hope you a still loving your vehicle and we look forward to seeing you again in the future!

Satisfied Customer

Once again I've been extremely satisfied with the service and especially the Professionalism of Aaron McBride in setting up this appointment and keeping me informed as the service progressed while I waited in the cafe area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mr. Smith, once again we appreciate you!! We love having you as a customer and we always look forward to seeing you. Thank you so much for the five stars, Aaron and the whole team appreciate it!

Extremely happy

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow!! We love this five star review! Thank you so much and we look forward to assisting you again in the future!

Extremely happy

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service when we really needed it

Kevin was very helpful and we appreciate his assistance with getting our Escape repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tom! thank you for the five star review!

Best Service Writer in the world John Goddard

John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I absolutely recommend going to see John if you need work done to your car. As long as John is at Grapevine Ford I will be a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.