Reviews
Edward is the best !!
Great Experience, Edward was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward Freeman went beyond expectations and then some. My cay buying experience was a pleasure from start to finish with Edward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So Happy: We are SO HAPPY about this five star review about Edward regarding your wonderful experience! Thank you so much for taking the time out to share and we look forward to seeing you again in the future!!
Fantastic
Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went beyond expectations and then some.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceelent Repair Service
Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Repair Service
Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Forrester, thank you for the five star review. Randy and the whole team appreciate it and we all appreciate you!!
Bought a 2012 Ford Edge Unlimited with everything on it.
This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working, the collision warning stopped working, and when trying to pass cars on the highway, the thud under the car occurs and the car has no power like it runs out of steam. This car is a lemon. Don't buy one and don't buy one from them. They are not going to do anything. Their solution is bring it in for repairs that I have to pay for or they will buy it back from me for $5,000 less than I owe on it. Buyer beward. Buy foreign not a Ford. Ford is not reliable. Their service department sucks to. They want you to drop your car off for a week to look at it and tell you what is wrong with it. NO THANKS!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are so sorry that you are so unhappy with your vehicle. We are still more than willing to assist you in either getting the vehicle repaired, and working with you on the price of repairs. Because you opted out of the extended warranty, we will do everything we can to work on pricing with you. We are also still able to assist in purchasing your vehicle from you at a price that is over market value to help you out. Please let us know if you are still interested in us helping you out. Please contact our Pre-Owned Sales Director, Shaun Anderson; our Service Director, Tom Dickson; or our Customer Loyalty Director, Sarah Lewis at 817-481-3531 so that we can figure out which avenue works best for you. Thank you.
Awesome!!!
I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now that is what I call excellent customer services. I would like to say that Mr. Edward Freeman was a breath of fresh air to deal with, my dealing with car salesman has not been great! Mr. Freeman had excellent knowledge regarding the car and that was a definite plus for me. I spoke with Mr. Freeman over the phone and I knew he was a sincere man and someone that I could trust and when I met him on Saturday I saw Gods light shining through him and I knew I would leave with a car, see I really was just still in the looking stage. I would like to close this by saying you guys rock at Grapevine Ford Lincoln. Finance guy James Brown was also great, never a bored moment. Randy was also so polite reassured my faith in services department. Hold on too that great group of peoples you have. Benita & Hollies
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience
I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as pleasant and exciting as possible. He worked to no end to make sure I got what I was looking for and more. I can't thank him enough for his hard work and dedication making sure I was taken care of the best way possible and with no worries. Also to the financing department for all their help in making the deal happen and making me feel like ford wanted my business and not the other way around. This is my second car with Grapevine Ford and I know I will be a customer for life and hope to bring friends and family to Grapevine Ford cause I know they will be taken care of the best way possible. Thanks again Jay.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best
This is my second purchase with Grapevine Ford and it was excellent. Great people and great service. Made the whole car buying experience as stress free and exciting as possible. You can not go wrong with buying your car at Grapevine Ford. Talk to Jay Stroud, he will take care of you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roger, you are the best! Thank you for the five star review!
F-150 Purchase
I worked with Zach Ziba and was very pleased with the way he handled the entire customer experience. Zach is an asset to your team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi DonE! Thank you for the five star review!
Easy going hassle free truck purchase
No Kidding! Buying my truck really was painless and hassle free. I would recommend Grapevine Ford and My salesman, Colton Gillispie, with no reservations whatsoever!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ron! Thank you so much for the five star review, Colton and the whole team appreciate it and we all appreciate you!!
