Grapevine Ford Lincoln

Zack, Brian, and Angel really bent over backwards to get me at the payment I needed to be at, and I will always appreciate the help they all gave me as a group effort to earn my business. They all went above and beyond to get me into the new Fusion. Making the transition from 415 horsepower in my Mustang GT to 188 in the Fusion will take a little getting used to....but the car is so much nicer and smoother and QUIETER than the Mustang, I love it! GREAT JOB to all 3 of you, and Angel really has a name that fits her personality and willingness to help. I still feel bad for making them all stay so late! I will definitely return to the dealership.

Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much time spent on negotiation. He created a used vehicle order form with mentioning all the amounts. We both signed on that and I told him I will come tomorrow with payment and pick up the car. When I went to next day, he told me that he sold the car to other party. I recommend not doing business with this dealer. These guys will lie to you to sell a car and then rip you off!

Very pushy, not personable. The vehicle we looked at did not turn out to have all the features we were looking for, showed us another one that we liked, but wanted to think about since we were not planning to spend that much. Starting getting very irate and told us that he was in the business of selling cars and most people buy something other than they come in to look for, took a long time to get my car keys back so we could leave. Very immature! I have seen similar reviews for this dealership, I don't know if this is how they train the new sales people. We have never had an experience like this and will not be back, there are too many dealerships that have mature, competent, experienced sales people around.

?Bob is a great service manager - he does what he says he is going to do and doesn't try to sell me things I don't need. I really appreciate that in a dealership.?

This Ford dealership seems to appreciate the customers that visit the site. The facility is top notch and inviting to most folks. As with ALL dealerships, you will spend significant time throughout the buying process but at least you have a few more amenities to keep you occupied.

I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hours at other dealers and they were very knowledgeable about the truck and very friendly people. I drove over 400 mile to go there and would do it again in a heart beat .

The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a vehicle. I would definitely do business again with them and would recommend them to the folks I know if they're ever in the market for a Ford.

?I truly do love my experience at Grapevine ford, and YES I am always telling everyone how happy I am with the service I get from you guys. Keep up the great customer service.?

My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either.

Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that.