Grapevine Ford Lincoln

I made the mistake of taking my vehicle in for repair the week after the holidays. I had driven over there on a Friday to talk to a service advisor explaining that a wheel alignment technician had discovered a problem with my axle and it was "throwing grease". I was given an appointment at eight on a Monday morning. Pulled in to the service area and was surrounded by people asking a bunch of questions. A bit much! Finally the service advisor that had helped me on Friday showed up and told me it would take a couple of days for repairs to my vehicle. Tuesday mid-day I called to check on the status of my car. Seven cars in front of mine. Maybe tomorrow. I had to call Wednesday, waited an hour with no response, called his bosses' line, left a voicemail and Travis reluctantly called me back with the news that there were now six cars ahead of mine. He then informed me that I had picked the worst week to bring my car in for service. Really? Why didn't you tell me that last Friday??? If there are that many cars ahead of mine and you need to order parts to repair it, I'm not going to see my car for a week. He said some people bring their cars in and just say you can keep it for ten days. I drive my car and I need my car and I'm not leaving it parked on your service lot for over a week, so I told him to have his courtesy driver come get me because I was taking it somewhere else. Five Star Ford managed to get my car in on Monday at ten, it was checked the next day, parts were ordered before noon and I drove off with it repaired at five o'clock. Total time without my car at Five Star Ford-day and a half. Enough said.

'm writing to let you know that I had a bad experience with your sales staff. I spoke with the internet sales manager, Juan Carranza and another manager, Darren who agreed today on a final price for a used 2014 Cadillac CTS and was assured to receive a buyer's order shortly thereafter. I made arrangements with my bank and was pre-approved for a loan, I contacted my insurance company, postponed weekly obligations and made arrangements to fly from South Florida with my wife to buy the car. Ten hours later, another manager Thaddeus was supposed to send me the buyer's order by email but it never came and the last email said the car was sold. I am attaching emails and names of what took place. I read the reviews on the internet about Grapevine Ford Lincoln and still gave your dealership the benefit of the doubt. But apparently, the internet reviews were correct.

First strike: both vehicles I was interested in online "weren't available anymore." Second strike: Admitted to the salesman I was a first time car buyer (whoops, never do that!) and was told the best interest rate I could get anywhere would be about 18 percent. My bank (USAA) quoted me 4.25 and the place I ended up buying a car from got me 3.9. Third strike: would not let me take car to my mechanic. Salesman pulled out all his tricks but I held my ground and did not get the vehicle. This is a used car dealership though so don't expect complete honesty.

I wish I could give a negative star. I negotiated a price and when the paperwork was presented the price was different then negotiated. They said that the price they told me 10 minutes prior was if I was trading in. I informed them up front that I would NOT be trading anything in. So all negotiations where with this in mind. I spoke to the manager, and found out that I had now met the most rude, condescending person of all time. I drove down the road and ended up getting a better deal then the originally negotiated price at a dealership that treated me right.

I had a free oil change from the bad service that I got when we originally bought our car from this dealership, and when I took it in to get the oil changed, they messed up something and I ended up having an oil leak. After speaking with the service department and scheduling an appointment and having to take an entire day off work because they don't honor their appointments, I ended up having to get a rental car. When I went back to get my car, the ASSISTANT SERVICE MANAGER asked me where my rental car was, and said that they would take care of it for me, and boy did they. I got a call that afternoon that I had wrecked the rental truck and caused significant damage and was responsible. I saw the photos of the $1,100 damage that they "claim" that I caused and cannot see anything at all is wrong with the vehicle. There were no marks on the vehicle when I arrived at the dealership, but somehow, within 2 hours, it was "significantly damaged"? This is the worst dealership that I have EVER dealt with, and the staff there are rude, condescending, liars and completely unprofessional, and I hope that no one ever gets screwed over the way that we have.

Buying a car or truck at a dealership is one of the worst experiences a person can have when spending their hard earned money. However, there are those rare moments when one is surprised to see a dealership where you can enjoy spending your hard earned money and getting the car or truck you want. I bought an F150 Lariat at Grapevine Ford on 11 Nov 15 and I must say, that I had one of those moments where buying a truck was a fun journey. My salesperson, Katie Jesulaitis (with smiles) was on her job that day, she was knowledgeable, witty, a good sense of humor, great personality and all the while staying focus on getting the deal done to sell the truck at a price that was fair for me and the dealership. ?Job well done?, as we would say in the Army. Ask for Katie if you are interested in buying a car or truck. She knows her stuff. The new car sales manager, Mark Figueroa is the man to get the number together and he did a great job getting the numbers where I wanted them to be. This was a great experience and to top it off, I meet with James Brown, ?I feel good like I knew I would?, the finance manager as we closed the deal, got all the paper work together and I was on my merry way with my new F150. The service I received at Grapevine Ford was beyond my expectation. It was exceptional and I must commend the staff and sales persons at this dealership for making my buying experience a pleasurable journey.

I can't accurately describe with words what the people at Ford/Lincoln Grapevine have put my family through. We received threatening text messages and calls wanting to resell/take our already paid for car because they lost the paperwork (that we still have for evidence). The finance department submitted an inaccurate and incomplete loan request even after we told them we were going to get outside financing, because they admitted they made mistakes that could not be fixed. This is causing us to get hundreds of rejection letters from all the financial institutions they have in their system. Their blunders have SEVERELY damaged our credit. Darren Louis, "Sales Manager" was a big part of the problem since he dropped our finance request to begin with when he got his promotion around the same time. He didn't pass on our case to another person in finance and lost our paperwork. Angel Turner was a nightmare to work with. She was rude, condescending and made most of the threats as well as lies trying to cover Ford Grapevine's mistakes up. Tony Gonzalez, General Sales Manager, and Darren Louis threatened to take our already paid for car away and tried to intimidate us. Tony sold us a car that had a lot of mechanical issues, and he was afraid when I mentioned lemon laws. Tony also started trying to lie about the law to convince us not to lawyer up. We are considering legal action with the case and evidence we have built up against Ford Grapevine. Buyer beware!

I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my work. Taylor Hargreave has been very helpful and taken care of the things I needed to get taken care of. He has done a good job. I recommend, if you go here to call and schedule your appointment and work to only deal with 1 person. Things seemed to have gone much smoother this time around. 4 stars because nobody is perfect, but would say give them a chance.

They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same.

I know that this dealership used to have a bad reputation, but everyone needs to just give this dealership another try. They were bought out, cleaned house and revamped their entire sales team, service department, and customer care. If you do give this dealership a chance, go talk to Austin Tompkins. He is an excellent salesmen. As a female I always felt very safe and respected, even when in the dealership alone. I am always telling everyone I can about the amazing service and care I have received with Grapevine Ford as a whole and especially Austin Tompkins. I will be a lifetime customer and feel that if given the chance, especially with this salesmen, you will be too.