Reviews
Repair
?Another great experience with Grapevine Ford! While no one likes to have their vehicle repaired, yall exceed my expectations every time. Your service rep kept me informed and over delivered. Beyond that, he ensured that I knew everything about my warranty, which ended up helping to pay for a rental. In all honesty, the service your dealership provides, is an influencing factor in my choosing to drive a Ford. I have yet to encounter an employee at Grapevine Ford that has let me down. Thank you for making it easy. I'm a single father with very little time. Dealing with folks like yall is tremendously helpful to someone that doesn't have a second to spare. Thank you?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
wonderful service adviser
?Randy McConnell has helped us on our last two visits....he goes out of his way to help you. We are very pleased with him as an adviser. You need to make sure that he is recognized for excellent service. Roger and Rita Shewmake?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roger!! Everyone here appreciates the five star review - especially Randy!! Thank you again and we can't wait to see you and Rita again soon!
Our experience was fantastic!
If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when purchasing a car! No game playing, or back and forth like we got at other dealerships. We won't go anywhere else again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Edward Freeman Awesome Salesman
“Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln have my business for life and I will be sure to tell all about my awesome experience. A+++ overall!”
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aaron McBride
Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service department
Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
service call
Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords.. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
“Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I waited for the service to be completed. And he made sure my door lock worked properly before I left. I hope to speak with him again at my next visit. Great job!! :-)”
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional service
Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out. Very professional and courteous staff! Thanks Pablo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My amazing experience!!!
?You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Mike for the five star review, we can't wait to see you again!
