Grapevine Ford Lincoln

One of the sales rep (Chris Weatherspoon) reached out promising he had one of the spec'd cars I was looking out for and requested me to come in to take a look, promising a truecar exceptional price. Checked the inventory and called him again to confirm the availability when I didn't see it on their inventory, and he mentioned some PDI process wasn't put in to reflect on the website. Reached the showroom, just to get redirected to a different rep and a completely different spec'd car. Walked out, disgusted with the offered price for my trade-in, completely different spec'd car, and the complete incompetence of the rep to knowing the basic specs of the car he showed!! Couple of days later get a call on another completely different spec'd car. Another couple of days later the same, this time, along with the PDI bs !! Definitely check out this place for a good laugh, and if you wanna start a year earlier, for them to get your requirements right !!

After negotiating a deal I was presented a higher price by Tony Gonzales when it came to purchase the vehicle. If you can't keep your promise, do not expect to earn my trust.

I love working with Grapevine Lincoln! Everyone is respectful, helpful and real. I feel a little spoiled when I bring my car in. Jeremy Doolen always take care of me.

I went in to look at new cars and worked with Mark Figueroa in New Car Sales. I could not find the car I wanted for the price, so instead started to focus on a used version of the white Mustang my daughter wanted. He tried to help me out the first night, but did not have the right version I was seeking. His and the dealership's follow up was perfect, diligent, but not obnoxious. I got back to used car shopping after a month, and noticed that Grapevine Ford had a car that may be the right one. I called Mark and he took care of us, even though it was a used car, and did a great job, especially with showing us all the features on the car and making my daughter feel comfortable with the purchase of it. We were very pleased with the experience and glad we were able to end our search for the right car with Grapevine Ford and Mark.

Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other cars at same value , with more gadgets and better exterior and interior. The internet sales mgr wanted to place me in Cadallic . I told the guy didn't want a Cadallic this car was for work commute and business for my wife . I walked out during our conversation , and went to Park Cities Ford the the head inter dealership called me and said he wanted my business, so he priced the car to my offer case done! The finance guy will try to sale you every package just take the standard package 6 mth 6000 miles

Worked with Matt at Grapevine. He was helpful over e-mail and the phone -- no harassing calls, just to the point questions and answers. If you've ever been in one of those "tell me what it will take" negotiations with a car dealer -- try these guys. They don't play that game. They help you get what you want and they are up front about it. I would send my mother to this dealership to buy a car. Wait, I already did. Go see them.

TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of the car we got stuck with. They kept us there 6 hours while they goofed off in the glass office. (WE CAN SEE YOU JERKS!!!!) They lied to us about our "Great" Gap insurance package. And we bought the car on May 23rd, 2015. It is now July 1st! AND WE STILL HAVE NO CAR!!!!!!! They are unwilling to let us out of our contract and our first car payment is on July 7th...and did I mention WE HAVE NEVER GOTTEN THE CAR!!!!!! They said that they would only buy back the car, but we would lose $8,000 on the deal which includes our down payment for another car.

The customer service and car buying experience was excellent! I'll be purchasing more vehicles in the future from Grapevine Ford.

Outstanding - thank you for taking care of the customers!!

No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've had nothing but issues from the start. They add an extended warranty to purchase price of every vehicle so watch out for that and don't trust service department either. They apparently can't even perform a pre-owned checkout or an oil change. My driver side wiper blade flew off on drive home (Houston) then a few days later check engine light came on. I took it to a reputable dealership to see why my light was on... The engine had no oil. After much arguing and going back and forth Grapevine finally agreed to pay for the replacement of my engine. Meanwhile I'm left with no vehicle and it's almost a month later and still I don't have a the jeep I purchased. Grapevine doesn't even call to update I have to call them and hope they call me back super disappointed in the business practices of Grapevine Ford.