Reviews
Service department is horrible on contacting you on car
Service department is horrible on contacting you on car repair. Horrible customer service. Definitely never going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding communication during your car repair. At James Wood AutoPark, we strive to provide excellent service, and your feedback is invaluable in helping us improve. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, James Wood AutoPark Management | 940-591-9663
Rosie is the best she explained ever step and took her
Rosie is the best she explained ever step and took her time with me. She made sure I understood everything from paperwork to how my new car worked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that Rosie provided you with such a thorough and supportive experience. At James Wood Chevrolet Denton, we strive to ensure our customers feel confident and informed about their new vehicles. Enjoy your new car, and we hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663
It took over 6 hours to do what was I was told was a 3
It took over 6 hours to do what was I was told was a 3 hour fix
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valued, and we are committed to improving our service to meet our customers' expectations. If you'd like to discuss this further, please feel free to contact us directly. We appreciate your patience and hope to serve you better moving forward. Sincerely, James Wood AutoPark Management | 940-591-9663
Very good service as always.
Very good service as always. Taylor was our service advisor and did an awesome job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Charlie! We're thrilled to hear you had a great experience at James Wood Chevrolet Denton and that Taylor provided excellent service. We appreciate your support and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Worked with people I know and people I have trusted for a
Worked with people I know and people I have trusted for a number of years, it's why come back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We truly appreciate your continued trust in James Wood Chevrolet Denton and our team. It's always our pleasure to serve you, and we look forward to seeing you again on your next visit! Sincerely, James Wood AutoPark Management | 940-591-9663
Tim is the service rep that I have dealt with since I
Tim is the service rep that I have dealt with since I purchased my truck. He is always very professional, friendly, and keeps you informed. He has always been great! Thanks Jason
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re thrilled to hear about your positive experiences with Tim at James Wood Chevrolet Denton. Our team takes pride in providing professional and friendly service, and it's great to know that Tim has been able to keep you informed during your visits. We appreciate your support and look forward to assisting you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663
Jarrett Abel has been my Service Adviser for several
Jarrett Abel has been my Service Adviser for several years. He always takes care of scheduling my appointments and getting my Chevy P/U serviced. The service department does a terrific job of getting vehicles serviced quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Fred, for your wonderful review! We’re thrilled to hear that Jarrett has been taking such great care of your service needs and that our team at James Wood Cadillac Denton is consistently providing quick and efficient service for your Chevy pickup. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Mike White | 940-591-9663 | mwhite@jameswood.com
Communication is the key to great service.
Communication is the key to great service. I had the opportunity to visit with Tim Wilkens Friday regarding an appointment for an oil change, in which he responded for me to bring the Corvette in Monday morning. I was there at 7:00 AM Monday morning and was on the road within the hour. James Wood Autopark providing great service in a timely fashion was so impressive I asked Tim if I could bring our 2013 Volkswagen Passat TDI-SEL in for an oil change. Again, I took it in and experienced the same great service. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Tim and the service you received for both your vehicles at James Wood AutoPark. Tim and our team strive to provide timely and effective service, and it's great to know we hit the mark for you. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Very good customer service, I would recommend James Wood
Very good customer service, I would recommend James Wood Auto Park for your vehicle needs. Mike in the service department was awesome, also the gentleman that gave me a ride home was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We appreciate your kind words about the customer service you received at James Wood AutoPark. We're glad to hear that Mike in the service department made a positive impression, and we'll be sure to share your feedback with him. We look forward to serving you again for all your vehicle needs! Sincerely, James Wood AutoPark Management | 940-591-9663
Exceptional people, Mike and Jerry Hawkins are greatest
Exceptional people, Mike and Jerry Hawkins are greatest to work with. Recommend them and James wood
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Mike and Jerry provided you with exceptional service at James Wood AutoPark. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663