Reviews
Rachael is very knowledgeable and easy to work with she
Rachael is very knowledgeable and easy to work with she is the reason I come back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Jim! We're thrilled to hear that Rachael made such a positive impact on your experience. At James Wood Chevrolet Denton, we strive to provide knowledgeable and friendly service, and it’s great to know that you keep coming back because of her. We look forward to welcoming you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663
Excellent service and customer service.
Excellent service and customer service. I would recommend James Wood Service to everyone. Always great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We truly appreciate your kind words about our service and customer care at James Wood Chevrolet Denton. It's fantastic to hear that you would recommend us to others. We look forward to serving you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663
Kyle Elliot was professional, took really great care of
Kyle Elliot was professional, took really great care of our care while being repaired. He returned calls & explained what was wrong & how long to do repairs. Also took the extra step & explained checking out & payment processing. Truly a great representative of James Woods.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Kyle and how he took great care of you and your vehicle during the repair process. At James Wood Chevrolet Denton, we strive to provide excellent service, and it's fantastic to know that Kyle exemplified those values. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Chris was very helpful.
Chris was very helpful. He answer all my questions. Great guy to work with. I’ll be sure to come back to him for my next truck purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback! It's great to hear that Chris was able to assist you and provide the support you needed. We appreciate your kind words and look forward to helping you again with your next truck purchase at James Wood Chevrolet Denton. Safe travels until next time! Sincerely, James Wood AutoPark Management | 940-591-9663
Jared made a very frustrating situation with an insurance
Jared made a very frustrating situation with an insurance co. bearable, and took great care of us. We have worked with many dealerships all over the country, but none has come close to the outstanding service we received at James Wood.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that Jared was able to make your experience with us so positive, especially during a frustrating situation with the insurance company. It means a lot to us that you found our service outstanding compared to other dealerships across the country. We appreciate your kind words and look forward to assisting you at James Wood Chevrolet Denton in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Erica was great to work with.
Erica was great to work with. Her communication and follow up were great. Everything was clearly explained and no surprises. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience working with Erica at James Wood Chevrolet Denton. Clear communication and follow-up are essential, and we're glad to know you felt well-informed throughout the process. We look forward to seeing you again and appreciate you sharing your experience! Sincerely, James Wood AutoPark Management | 940-591-9663
Advisor Cole was excellent.
Advisor Cole was excellent. Though I feel bad for giving 4 stars instead of five my frustration is with the dealership. They charge a credit card fee if you use a credit card. Basically punishing customers if they don’t have cash or debit card. Both credit card and debit card transactions have fees so what’s the difference. Yes, it might be less and less of a risk or chargeback. This is a sad way to recoup cost and the service department is the part of business that makes the dealership the most money. They should take those fees charged as a cost of doing business. I gave Cole the opportunity to see if he could get the fee charge refunded and unfortunately he said it was policy and nothing he could do about it. Maybe a few or more less than perfect reviews will change a greedy policy. Best example if you go to a restaurant or a store no one is charging fees. I was also asked not to do a review because it would be a fail on Cole which is not fair to him either. Sad to pin an employee against a customer. No review at all is making the dealership win. Do better dealership!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad to hear that Cole provided excellent service, and we understand your frustration regarding the credit card fee policy. We appreciate your feedback, as it directly helps us improve our practices at James Wood Chevrolet Denton. While we have policies in place, we recognize that customer feedback is crucial for our growth. If you'd like to discuss this further, please feel free to reach out to us directly. Thank you for your insights, and we hope to serve you better in the future. Sincerely, James Wood AutoPark Management | 940-591-9663
Mike Belew was very helpful and friendly.
Mike Belew was very helpful and friendly. I was in and out in a reasonable amount if tine . The service lobby was clean and well stocked with drinks abd snacks .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lisa! We truly appreciate your feedback about Mike and our service at James Wood Chevrolet Denton. We're happy to hear that you had a positive experience and that you found our lobby comfortable and well-stocked. We look forward to welcoming you back for your next visit. Sincerely, James Wood AutoPark Management | 940-591-9663
First time car buyer and Duane made it easy and
First time car buyer and Duane made it easy and stress-free. Got the car of my dreams, thanks to James Wood.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that your first car buying experience was easy and stress-free with the help of Duane. Enjoy your dream car, and we look forward to welcoming you back to James Wood Chevrolet Denton in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Christopher was very helpful and personal.
Christopher was very helpful and personal. Great car buying experience. Will definitely be buying my next Cadillac through Christopher
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're happy you had a great car buying experience at James Wood Chevrolet Denton. It's wonderful to know that Christopher was able to assist you effectively. We can't wait to help you with your next Cadillac purchase in the future. Sincerely, James Wood AutoPark Management | 940-591-9663