Reviews
Excellent service
Excellent service and great customer service. Waiting area is very nice. People are friendly. After service short video is sent to you explaining everything. Very happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mayur, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service
Excellent service and great customer service. Waiting area is very nice. People are friendly. After service short video is sent to you explaining everything. Very happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mayur, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
purchaser review of experience
Overall nice experience with a rookie salesman. The focus was very much on am I having a nice experience, and is everything okay (numerous times) as he kept leaving the room. Always hard to say when considering i have only purchased 5 autos and I am in my mid 60's. The sales approach hasn't changed though, but price negotiating has and was nonexistent this time. And to that point, there was not much asked about me. I would think the finance manager and sales associate were a bit taken back when I said I was a CPA. A missed opportunity to get a deeper level of understanding of the purchaser I would think. More of an inward mindset to selling than an outward approach.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ann, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (219) 228-4496 so we can assist you further.
I’d give it 4 1/2 if that was an option
My salesman Vladimir was very nice to work with. He didn’t shove anything down my throat as add ons to my purchase. Vladimir also thanked me nicely as I left. I view that as an Important thing after a sale. I only spent maybe 3 hours there even with my trade in. I did leave there, as the majority of buyers do, feeling that I could have done a bit better of a job negotiating. BUT…. I absolutely LOVE my lightly used RX 350!. Cons - most dealerships give you a token of appreciation, and a nice folder to put all of your documents in, etc. They did cheap out on that. My documents were stuffed into a regular letter sized envelope. Small stuff though
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Arlington. We are always more than happy to assist you if anything else comes up. Take care!
Above the ordinary
Our service account, Haresh knows our car and has been the main caretaker of our car since 2012. E live our car and want to keep it for as long as we can.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paula, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great people
I would give a 5 star for the people,how easy they made once a car came in, as far as Lexus in general I did not really get what I wanted, I had to take what they had. Jamie Brown was great to work with!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Elana, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome car
My Salesman Sebastian, was just so patient and understating and answer all our questions. Sebastian took the stress out of buying a car. I never own a Lexus before and now I do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bob, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent Service
I took my vehicle in for service. This place really care about their customers. Jose Garcia provided excellent customer service and I’m very thankful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ravelo, we appreciate your positive review about your recent experience with us! Thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Arlington! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great help in choosing right vehicle
Sebastian was a great help in allowing me to choose best vehicle for my needs . As well as providing a smooth transition in returning a leased vehicle. I would really recommend this dealer to any one looking for a great place to look or purchase a new or used vehicle. Thank you .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Arlington! Thanks again for the recommendation, and have an amazing day!
Thanks Haresh!
Mr. Trevedi always makes sure our family car is taken care of under his great customer service. He has been taking care of our car for over 5 years or more. Thank you!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carol, we're happy you found our staff to be so supportive during your experience here at Lexus of Arlington. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!