Tacoma Subaru

Best experience I have ever had buying a car. Charles, our salesperson was amazing. So was our financial guy but I can’t recall his name. I would highly recommend Tacoma Subaru and Charles

I always have a great experience at Tacoma Subaru. Open communication and time and cost estimates are always spot on. This is one of the few dealerships I trust to take my vehicle too, knowing that they aren’t trying to upsell me anything, including air filters! I would ask though that they make it really clear on the phone where I should go for whatever service I need. It is probably clear to most people when they call “service” to go there rather than express service, but my brain isn’t always moving fast enough, sometimes I need it spelled out for me “Go to service, NOT express service when you get here” Thank you!

Friendly not pushing really appreciated that Answered questions and let us know we could come back for help on online things Very goods experiences Best car buying experience we have ever had

Had a great experience with people I delt with mainly Steve C in service thank you for all the sufficient and fast work

Jim is a great Service Advisor and did a great job explaining the process for doing the required maintenance on our 2019 Forester!

Fast and Quality service, its my 3rd time vist for a different services but i may say they are the best , knowledgable agent to assist you from the start , the feeing of security and trust when they tell you everything about your car. Its very convenient to deal with them and the waiting area is comfy.

Always great service and usually pretty quick. Sometimes not so express, but it’s a comfortable place to wait. Several hot and cold. beverages to choose from and friendly customer service.

We love our Subarus and had a great experience purchasing our Forester, but our service experience at Tacoma Subaru was very disappointing. We had a scheduled 10:30 a.m. appointment for an oil change and windshield replacement. I dropped the car off early and was initially helped by Patrick, who provided a loaner, which I appreciated. However, he made a snide remark about how long the windshield had been at the dealership, despite my explanation that we had moved and that the part took a long time to arrive. Near 4:00 p.m., I was called and told the oil change had not even been started and asked if the dealership could keep my car overnight. This was never communicated in advance and was not an option, as I live about an hour away and have two young children. I was not notified the car was ready until after 5:00 p.m., with no apology for the delay. At pickup, Jenna informed me I needed to pay for the oil change, even though we were told twice that our first oil change was included—once when purchasing the vehicle from Mike McGinnis and again when the appointment was scheduled. When I explained this, I was told there was no note in the system and that Subaru “doesn’t typically do that.” The interaction felt dismissive and rude, and no solution or escalation was offered. I later emailed the service manager, Travis, and never received a response from him. I was contacted once by Jennifer, who stated she was not authorized to resolve the issue. The following day, we received a message stating they would not issue a refund. Between the poor communication, long delays, rude treatment, and lack of accountability from management, this experience fell far below the customer service standards Subaru promotes. We will not be returning to Tacoma Subaru, and I would encourage others to consider a different location if they expect to be treated with respect.

Great results last year when we purchased new, and superb service visit today! Gemma, Jasmin and the technicians all delivered outstanding work today, got me in more than an hour early, and out on the road very quickly. 10 stars!

The service department is outstanding! They took the time to research the part I needed, track it down, and get it to me. Their professionalism, courtesy, and job knowledge is a refreshing change. When/if my new Subaru Legacy needs parts, these are the folks I'm going to. Highly recommend the parts dept at Tacoma Subaru.