Reviews
I took my truck to them after it failed emissions. They claimed that my intake manifold had been replaced with the wrong one. I am the second owner and purchased it from the original owner who bought it new. I know for a fact that the engine had never had the intake off or replaced. The service writer showed me a hand written diagnosis with the estimate to repair at $1500! I never got a copy of any estimate (which is a violation of the Fair Credit Reporting Act) and I declined their offer to "repair" my truck. They charged me $1,000 for LABOR which included a tire and brake inspection which I did not authorize. This dealership certainly earned the "Stealer" description. They will never see me again and I will spread the word to all of my friends.
I took my truck to them after it failed emissions. They claimed that my intake manifold had been replaced with the wrong one. I am the second owner and purchased it from the original owner who bought it new. I know for a fact that the engine had never had the intake off or replaced. The service writer showed me a hand written diagnosis with the estimate to repair at $1500! I never got a copy of any estimate (which is a violation of the Fair Credit Reporting Act) and I declined their offer to "repair" my truck. They charged me $1,000 for LABOR which included a tire and brake inspection which I did not authorize. This dealership certainly earned the "Stealer" description. They will never see me again and I will spread the word to all of my friends.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to see that your experience did not meet expectations. During our inspection, our team did identify missing and incorrectly installed parts from prior repairs performed elsewhere. We provided photos to document those findings prior to any work being started. Please contact us with any remaining questions or concerns and our team will be here to assist you.
Horrible from beginning to end trying to deal with the service department. While they continue to send me all of their marketing junk mail after opting out many ties, they never performed what they were supposed to. Lame. Do NOT recommend.
Horrible from beginning to end trying to deal with the service department. While they continue to send me all of their marketing junk mail after opting out many ties, they never performed what they were supposed to. Lame. Do NOT recommend.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I got my 2016 Ford Mustang back today and Jeffrey and the team did an excellent job repairing my ding in the quarter panel and i appreciate it and got it looking like new again. I'll be back, great service.
I got my 2016 Ford Mustang back today and Jeffrey and the team did an excellent job repairing my ding in the quarter panel and i appreciate it and got it looking like new again. I'll be back, great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Jeffrey and our team restored your 2016 Mustang so well! Thank you for choosing Academy Ford Sales. See you next time!
The service writing team is always friendly and very helpful. Very considerate of the times and budgeting repairs.
The service writing team is always friendly and very helpful. Very considerate of the times and budgeting repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're pleased to hear our service team took good care of you. We look forward to assisting you again in the future at Academy Ford Sales!
Each time I go to Academy Ford for service, it is extremely positive. I had experience dealing with Mr. Alvin today and he was extremely helpful. He was patient, understanding, knowledgeable, kind, professional and a very good listener. Details about my vehicle were clearly explained. My experience was awesome! As soon as you walk in the door, all of the service advisors give you a warm greeting, and they do not hesitate to assist you. Thank you!
Each time I go to Academy Ford for service, it is extremely positive. I had experience dealing with Mr. Alvin today and he was extremely helpful. He was patient, understanding, knowledgeable, kind, professional and a very good listener. Details about my vehicle were clearly explained. My experience was awesome! As soon as you walk in the door, all of the service advisors give you a warm greeting, and they do not hesitate to assist you. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Academy Ford Sales and for sharing your experience with Alvin and our team. We truly appreciate your feedback and look forward to serving you again in the future! Safe travels!
The mobile service technician was excellent and very knowledgeable. I will use them again soon.
The mobile service technician was excellent and very knowledgeable. I will use them again soon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All of us at Academy Ford Sales are happy to see this wonderful feedback! Thank you!
We have two words and they are well kept because of ford! EXCELLENT service ALWAYS
We have two words and they are well kept because of ford! EXCELLENT service ALWAYS
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tony, for stopping by to leave Academy Ford Sales a wonderful review!
My experience with academy Ford is always great. I always ask for Alvin. If he’s there, he has very good customer service and is very informative. He is a real asset to your company.
My experience with academy Ford is always great. I always ask for Alvin. If he’s there, he has very good customer service and is very informative. He is a real asset to your company.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear Alvin takes such good care of you! Thank you for choosing Academy Ford Sales and sharing your feedback. We will pass along your kind words!
I had a recall on my 2011 Ford Ranger for the air bag and Academy Ford took care of it in less time than they quoted me.
I had a recall on my 2011 Ford Ranger for the air bag and Academy Ford took care of it in less time than they quoted me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear the recall work was completed ahead of schedule. Thank you for choosing Academy Ford Sales!
The guys did a great job as usual. Prompt and courteous…I appreciate your mobile service
The guys did a great job as usual. Prompt and courteous…I appreciate your mobile service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Academy Ford Sales a wonderful review!