Reviews
Great experience, no pressure, no surprises. Entire staff was professional and made the process stress free. Should be your first and only stop!
Great experience, no pressure, no surprises. Entire staff was professional and made the process stress free. Should be your first and only stop!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your stellar feedback about our team from top to bottom! The Academy Ford Sales team is grateful for your business and wish you safe travels ahead!
Excellent customer service and customer care. Friendly courteous professional clean environment polite. Overall experience deliteful.
Excellent customer service and customer care. Friendly courteous professional clean environment polite. Overall experience deliteful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that you had an excellent experience with our team at Academy Ford Sales! Thanks for choosing us and we hope to see you again!
Quick efficientvourteous service with a personal touch. Very good experience . Reco amend highly five stars
Quick efficientvourteous service with a personal touch. Very good experience . Reco amend highly five stars
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear about your excellent experience! Thank you for choosing Academy Ford Sales and for recommending us.
Derek has been our go-to service advisor for multiple family vehicles, and we couldn’t be in better hands. He is genuinely kind, personable, and passionate about what he does. What we appreciate most is how he keeps us in the loop every step of the way—no surprises, just honest and reliable communication. We truly wouldn't take our cars anywhere else!
Derek has been our go-to service advisor for multiple family vehicles, and we couldn’t be in better hands. He is genuinely kind, personable, and passionate about what he does. What we appreciate most is how he keeps us in the loop every step of the way—no surprises, just honest and reliable communication. We truly wouldn't take our cars anywhere else!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, AJM! We’re lucky to have Derek on our team and truly appreciate your business. We look forward to helping you again at Academy Ford Sales!
Derek is a customer favorite due to his pattern of keeping customers informed- he’s a great listener and explains what to expect while my vehicle is there - he also clearly explains the priorities if there are multiple issues Just an overall Great Guy
Derek is a customer favorite due to his pattern of keeping customers informed- he’s a great listener and explains what to expect while my vehicle is there - he also clearly explains the priorities if there are multiple issues Just an overall Great Guy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the thoughtful feedback for Derek. Thank you for supporting Academy Ford Sales with a five-star review!
Thanks to Andy the work, was done on my vehicle in a timely manner and I able to leave.
Thanks to Andy the work, was done on my vehicle in a timely manner and I able to leave.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Wolf, for stopping by to leave Academy Ford Sales a wonderful review! Andy will appreciate your kind words.
Alvin was courteous and knowledgeable of everything going on with my vehicle. I would definitely recommend your dealership to anybody I know who owns Ford.
Alvin was courteous and knowledgeable of everything going on with my vehicle. I would definitely recommend your dealership to anybody I know who owns Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Alvin and our team at Academy Ford Sales! We are always here to assist with anything you may need in the future.
I have been to this dealership twice in total and both times the experience has been awful. I brought my vehicle in to get a basic recall done and nothing more. The customer service was being rude for no reason it seemed. I dropped my truck off at 8:30 and was told it would be finished at 11. I then went home and received a text at 11 when it does finished. I came to pick up my truck at 11:45 and the customer service guy said it wasn’t finished yet and I needed to do a questionnaire on a text that I received. So I had to wait an additional 30 minutes ontop of the 4 hours to receive my truck for just the simple recall I dropped it off for. I have no idea why the customer service was talking extremely rude to me though. I get it, everyone has bad days. But he was acting like I was bothering him for having him do his job or something. I have never once made a bad review of a place and this is my first time. That should show you just how bad of an experience I had at the dealership.
I have been to this dealership twice in total and both times the experience has been awful. I brought my vehicle in to get a basic recall done and nothing more. The customer service was being rude for no reason it seemed. I dropped my truck off at 8:30 and was told it would be finished at 11. I then went home and received a text at 11 when it does finished. I came to pick up my truck at 11:45 and the customer service guy said it wasn’t finished yet and I needed to do a questionnaire on a text that I received. So I had to wait an additional 30 minutes ontop of the 4 hours to receive my truck for just the simple recall I dropped it off for. I have no idea why the customer service was talking extremely rude to me though. I get it, everyone has bad days. But he was acting like I was bothering him for having him do his job or something. I have never once made a bad review of a place and this is my first time. That should show you just how bad of an experience I had at the dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very disappointed to hear about your visits. It's our goal to deliver seamless and professional service, and it is concerning to hear that your recent appointment did not reflect our high standards. I will address this with my team. Thank you for sharing your feedback. - Bryant Kellenbenz - Service Manager - (301) 419-2700.
I always receive great service at the Academy Ford of Laurel location. The gentlemen are courteous, professional, and knowledgeable. They work quickly and ensure I'm aware of what's going on with my vehicle in layman's terms.
I always receive great service at the Academy Ford of Laurel location. The gentlemen are courteous, professional, and knowledgeable. They work quickly and ensure I'm aware of what's going on with my vehicle in layman's terms.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ensuring our customers feel informed and comfortable is a top priority for our team, so we love to hear that you're in good hands with us. Thank you for choosing Academy Ford Sales!
I was very pleased with the service provided by Alvin. He was very courteous and my car is running very well.
I was very pleased with the service provided by Alvin. He was very courteous and my car is running very well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ralph, we're glad Alvin provided excellent service and got your car running smoothly. We hope to welcome you back to Academy Ford Sales Service Center in the future!