Mac Haik Ford

I drove 500+ miles to trade my truck for a new 2015. We had agreed on the phone on the new truck price, and a ball park price on my trade vehicle. Their ball park price was $6000. I told them I was looking for $8000. He said we could work something out in between those numbers. I decided to do the deal. Upon arriving they immediately took my vehicle to inspect it. When they brought it back it had " blown power steering fluid all over the parking lot and had an engine knock". Being surprised at the news I decided to investigate. We found that the fluid on the ground was not from my vehicle. And the engine was not knocking. They went to discuss this among others, and another salesman said our new one was ready, to come and look at it. After looking at the new truck, we went back in to close the deal and they offered me $3000 on my truck. All the rhetoric was how bad my truck was and we had driven all that distance but they just couldn't give any more. They were trying to make it sound like the truck was on it's last leg. To shorten this up, they had no intention of trading with me unless they got a steal on my vehicle. I had not haggled on the price of theirs at all, trying to trade in good faith, and they were trying to break it off in me. I told them I did not appreciate the attempt to make mine look like it had all kinds of problems, oil on the ground, knocking engine, etc. and I was not going to give my truck away and that I could drive it home for $100. They then suggested we go ahead and buy the new truck and drive them both home. I told them I could have flown in and drove it home if I was going to do that. That option was even discussed on the phone the day before. We left without making any deal at all and drove home. And we had no issues with engine knocks or power steering fluid leaks at all. This whole episode was planned by the people involved, and I believe, but can't prove, that the oil issue was staged, hoping we would not investigate the problem. I understand haggling and the game involved in dealing for a new vehicle but this is way over the line. Buyer beware of this Dealer!!!!!

PAUL SOKOL YOUR SERVICE ADVISOR DID A, REALLY GREAT JOB. HE KEPT IN COMMUNICATION WITH ME, AND GOT THE WHOLE JOB DONE FASTER THAN I THOUGHT.

Ford Explorer Service was excellent and your staff very helpful.

My Service Rep, Ron, helped me get through and get my problem fixed in record time. Thanks Ron and Mak Haik Ford. Frank Sturman

Great service. The sales person was very helpful Thank you.

I purchased a 2015 Expedition EL in "Limited" trim from Mac Haik Ford on Friday 11/28. I had already done extensive research online and through test drives at another Ford dealership closer to my home to determine that this was the vehicle I wanted to purchase, so my purpose in visiting Mac Haik Ford was to purchase a specific vehicle I had already found in the dealership's inventory posted online. I found the purchase experience to be as pleasant as can be expected. (It always takes so long to get through all of the necessary purchase paperwork, but even that chore was made as pleasant as possible by "Andy" Quang Nguyen from the Finance team who handled all of our purchase paperwork.) The Sales staff and everyone that I interacted with were knowledgeable, helpful, and courteous. Overall my buying experience was very enjoyable and everyone at Mac Haik Ford did a great job for us. We are very happy with our purchase and expect to enjoy our new Expedition for many years. Thanks to everyone at the dealership for making our purchase experience a positive one. I would definitely recommend Mac Haik Ford to anyone in the market for a new or used Ford vehicle. They are a great dealership with helpful and knowledgeable staff and an extensive selection of vehicles to choose from.

I purchased a 2014 Edge. I hate buying a car, but I will say this was a great experience. My salesman, Thomas, couldn't have been more helpful and knowledgeable.

Very helpful with finding the problem and fixing it

Everyone on the staff was helpful. Jeff Foster, my salesperson, was outstanding and I feel I gained a friend with the truck!

I took my 2013 F150 in for an issue that came up with the alarm, this was resolved with some help from the after market manager (it was a setting we had changed) Good response, helpful and friendly service advisor and after market manager