Reviews
WOW this dealership is the best.
WOW this dealership is the best. Took my car to local mechanic who is also wonderful and he told me it was a bad water pump and that I needed to call the dealership to have the car repaired because it was under warranty. I was really dreading this because the nearest dealership was in Charlotte and I hate driving in Charlotte. I contacted them and they sent a tow truck to pick up the car. From dispatch until the car was returned I received EXCELLENT communication and even a video regarding the car. Everything was reviewed with me prior to any work being done. EVERYONE that I dealt with was so nice from dispatch to the driver who returned my car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deedra, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Great overall experience!
Great overall experience! Rebecca Bigelow went above and beyond to make sure my vehicle was taken care of properly and professionally. The service was performed quickly and satisfactorily.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gene, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
I recently brought my vehicle in for service.
I recently brought my vehicle in for service. Rebecca was my advisor. She did a great job - very personable & knowledgeable - kept me updated while I waited. Great overall experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
Garrett in service was very helpful.
Garrett in service was very helpful. We left something in the car after hours and Garrett helped retrieve it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Garrett was able to retrieve the item left in the loaner. Please don't hesitate to reach out if there's anything additional we can do for you.
I’ve purchased 2 cars from Hendrick Lexus Northlake.
I’ve purchased 2 cars from Hendrick Lexus Northlake. I also consistently visit for my vehicle services. I always have a top tier experience. Rebecca in the service center helped me on my last visit and she was beyond helpful. She discussed my options, reviewed recommendations, and informed me of payment options available. Rebecca kept me updated during my visit to let me know how things were going and I was so pleased. Keep up the great work! You have a loyal customer in me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alex, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to sharing your kind words with Becca and our team. Thank you for being part of our Hendrick Lexus Northlake family!
Omar and I have great communication about the SUV and
Omar and I have great communication about the SUV and discuss what I expect for service requirements with my next visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
I've worked with Eric Edwards for several years and he
I've worked with Eric Edwards for several years and he always provides outstanding service. I can trust that everything will be done correctly and expeditiously under his responsibility.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team. Thank you for your loyalty!
Lucian is always efficient and cares about each visit.
Lucian is always efficient and cares about each visit. I trust his advice! Hendrick Auto is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carrie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lucian and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
I absolutely love getting my Lexus serviced here!
I absolutely love getting my Lexus serviced here! Garret has done all of my services since I got my new car & he’s always wonderful. Very informative & helpful when I come, highly recommend him to service your vehicle!(:
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bla'zhah, thank you so much for taking the time to share about your service visit with Garrett and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!
It was a pleasure working with Garrett.
It was a pleasure working with Garrett. He was professional and did a good job communicating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jor, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!