Reviews
We always have a great experience at Hendrick Lexus
We always have a great experience at Hendrick Lexus Northlake. Omar, David, Matt Mo and of course Todd always treat us like family. We will never go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, thank you so much for taking the time to share about your recent service visit with Omar, David, Matt, Todd and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!
Lucian Dobre was very professional and knowledgeable.
Lucian Dobre was very professional and knowledgeable. He is an asset to your dealership. All the employees have always been very helpful. Hendrix Lexus is the best
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Lucian and our team. Thank you for your loyalty!
The associates at Hendrick Lexus Northlake are always a
The associates at Hendrick Lexus Northlake are always a pleasure to work with & especially Lucian Dobre. Lucian is very attentive, a great listener, & kept me informed throughout the process. He makes the service experience very easy! I will plan my next visit with him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Lucian and our team.
Big Rock put a hole in my tire and Omar Licout was ready
Big Rock put a hole in my tire and Omar Licout was ready with a tire when I arrived at my appointment time. Even though I told him the wrong tire he still managed to have service put the correct tire on in under an hour! No that is service!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
R. Layne, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. While we are sorry to hear about the big hole, big rock, we are thrilled to hear Omar provided the 5-Star Lexus experience while assisting with getting your tire replaced and you safely back on the road. Thank you so much for your positive feedback and steer clear of any more big rocks!
I love working with Omar Licout.
I love working with Omar Licout. Omar provides outstanding service and I also always enjoy seeing him every time I visit Hendricks BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
DL, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!
Service department at Hendrick Lexus is excellent.
Service department at Hendrick Lexus is excellent. Brock is my service rep and has been for many years and he's awesome. Always transparent and always takes care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patrick, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for your loyalty!
Worked with Lorenzo Mendez on my recent visit and he was
Worked with Lorenzo Mendez on my recent visit and he was very helpful, informed me of concerns with my vehicle, and contacted me as soon as my car was completed. He was very professional and I will ask for him when I go back for service in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pat, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lorenzo and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
Brock did a great job servicing my Lexus vehicle.
Brock did a great job servicing my Lexus vehicle. He even waited a few minutes after close to make sure I could pick up car after work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ben, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Brock Ward, my service advisor for my 30,000 mile service
Brock Ward, my service advisor for my 30,000 mile service did an excellent job keeping me apprised of the work being done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Edie, thank you so much for taking the time to share about your recent 30K service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!
Came from out of town to look at a used car.
Came from out of town to look at a used car. We spoke to Sabin on the phone (who was awesome, btw) before making the drive. He went out and recorded a full walkaround video for us, showing the full interior, outside, and even under the hood. Sabin was excellent the whole time, and the service department also did an excellent job getting the vehicle clean and repairing anything that needed attention prior to sale. Have been driving it for over a week now and haven't had a single issue, couldn't be happier. Vehicle price was fair, and the entire experience was above-and-beyond from start to finish; they even sent us off with a full tank of gas! Big up to everyone at Hendrick Lexus, and thanks again for everything, would recommend to anyone. -Another thrilled customer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hot Hatch, thank you so much for your incredible review of Hendrick Lexus Northlake! We are thrilled to hear Sabin provided the 5-Star Lexus experience throughout your out of town car buying experience and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!