Reviews
Exceptional service and reasonable deal under the circumstances. Especially liked Clayton Garrett as a sales executive
Exceptional service and reasonable deal under the circumstances. Especially liked Clayton Garrett as a sales executive
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us. We’re glad to hear you felt well taken care of and that our team was able to provide a fair and positive experience throughout the process. We especially appreciate your recognition of Clayton and the care he provided during your visit. We’ll be sure to share your kind words with him. Congratulations on your new vehicle, and please don’t hesitate to reach out if we can be of any assistance down the road. Mike Fisher Business Development Center Manager 703-284-2575
Friendly service advisor, very easy to make a service appointment and the car was cleaned for me
Friendly service advisor, very easy to make a service appointment and the car was cleaned for me
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience and for awarding us five stars. We’re glad to hear that scheduling your service visit was straightforward and that your advisor made the process simple and enjoyable. It’s also great to know you appreciated receiving your vehicle back freshly cleaned. We truly appreciate your feedback and look forward to assisting you again at Mercedes-Benz of Arlington. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575
Our salesman was good. He gave me a good run down of the vehicle. The car is lovely to drive.
Our salesman was good. He gave me a good run down of the vehicle. The car is lovely to drive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Michael, thank you for sharing your feedback. We’re happy to hear Paul provided a thorough introduction to your new vehicle and helped make the experience a positive one. It’s great to know you’re enjoying the drive as well. We appreciate the 4-star review and hope to provide an even better experience for you down the road. Please don’t hesitate to reach out if we can assist with anything in the future. Mike Fisher Business Development Center Manager 703-284-2575
“Mr. Shelton Debraux is knowledgeable, professional, patient, and kind, consistently providing an outstanding purchasing experience.”
“Mr. Shelton Debraux is knowledgeable, professional, patient, and kind, consistently providing an outstanding purchasing experience.”
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. It’s great to hear that Shelton made your purchase such a smooth and comfortable experience. His ability to guide customers through the process with care and attention is something we truly value on our team. I’ll be sure your comments are shared with Shelton and our management team. We appreciate you choosing Mercedes-Benz of Arlington and hope you’re loving your new vehicle. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575
I had a very disappointing experience with Mercedes-Benz of Arlington. I received a phone call from their staff, and the interaction was extremely unprofessional. The representative spoke to me in a disrespectful and condescending manner, repeatedly calling me and making me feel uncomfortable rather than helping address my needs. Customer service should reflect the quality and professionalism you expect from a luxury brand, but this was the complete opposite. Instead of being courteous and respectful, the tone was dismissive and inappropriate. Based on this experience, I would not recommend this dealership. I hope management takes these concerns seriously and improves how they communicate with customers.
I had a very disappointing experience with Mercedes-Benz of Arlington. I received a phone call from their staff, and the interaction was extremely unprofessional. The representative spoke to me in a disrespectful and condescending manner, repeatedly calling me and making me feel uncomfortable rather than helping address my needs. Customer service should reflect the quality and professionalism you expect from a luxury brand, but this was the complete opposite. Instead of being courteous and respectful, the tone was dismissive and inappropriate. Based on this experience, I would not recommend this dealership. I hope management takes these concerns seriously and improves how they communicate with customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Nicole, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the impression it left — this is not the standard of professionalism we expect from our team or want any customer to encounter. I’d really appreciate the opportunity to speak with you personally to understand what happened and work toward making it right. Please feel free to call me at your convenience. Mike Fisher Business Development Center Manager 703-284-2575
The absolute best and the customer service is top tier. Why would I go anywhere else.
The absolute best and the customer service is top tier. Why would I go anywhere else.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback and the 5-star rating. We’re delighted to hear that our team delivered the level of service you expect. Providing a top-tier experience for our clients is always our goal, and it’s great to know we earned your confidence. We truly appreciate you choosing Mercedes-Benz of Arlington, and we look forward to assisting you again in the future. If there’s ever anything we can help with, please feel free to reach out. Mike Fisher Business Development Manager 703-284-2575
Always exceptional service at Mercedes Benz of Arlington by my exceptional service manager Garry Burk and his team! Job always well done! Mercedes Benz of Arlington's track record for excellence is impressive! Garry and his team genuinely care about providing quality service to my car with outstanding customer service. That level of satisfaction you cannot put a price on.
Always exceptional service at Mercedes Benz of Arlington by my exceptional service manager Garry Burk and his team! Job always well done! Mercedes Benz of Arlington's track record for excellence is impressive! Garry and his team genuinely care about providing quality service to my car with outstanding customer service. That level of satisfaction you cannot put a price on.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review, Cathy! We truly appreciate your kind words about Garry Burk and the entire service team. Providing exceptional care for both our clients and their vehicles is always our top priority, and it means a lot to know that Garry and the team consistently deliver the level of service you deserve. Your continued trust in Mercedes-Benz of Arlington means everything to us. We look forward to taking great care of you and your vehicle for many years to come! Mike Fisher Business Development Center Manager 70-284-2575
Great dealership, great setup. My salesperson and the finance person did a wonderful job and were very helpful.
Great dealership, great setup. My salesperson and the finance person did a wonderful job and were very helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and for recognizing Frank and our finance team. We're glad to hear they were able to assist you and help make your visit a positive one. We truly appreciate you taking the time to share your thoughts, and we’ll keep working to make your next visit a five-star experience. Mike Fisher Business Development Center Manager 703-284-2575
Tremendously professional experience. No pressure. Azzam gave a great technical perspective of the AMG LINE.
Tremendously professional experience. No pressure. Azzam gave a great technical perspective of the AMG LINE.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. We're glad to hear Azzam and Joe helped make your experience a professional and comfortable one. Providing a relaxed, informative environment is exactly what we strive for, and it's wonderful to know Azzam’s technical insight on the AMG llne added to your visit. He really is my "go-to" guy for the AMGs and has a real passion for high-performance We appreciate you taking the time to share your feedback and are glad you chose Mercedes-Benz of Arlington. Mike Fisher Business Development Center Manager 703-284-2575
Very qualified technicians who do outstanding work. The vehicle is always return clean both inside and out.
Very qualified technicians who do outstanding work. The vehicle is always return clean both inside and out.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for the 5-star rating. We’re proud of our service team and the care they put into every vehicle, from the quality of the work to returning it clean and ready to go. Your feedback is truly appreciated, and we look forward to continuing to take great care of you. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575