Reviews
Mr. Marvin Wentzel, my 26-years now, ASC Mechanic, identified some serious repairs that were needed, and included "a walk through of the underside of my beautiful 1993 300D," to "show me," including engine mounts and others. I took it in for "Inspection," and said, "please ask Marvin "to look my baby over, and "please" bill me for it."" If you have an "older Benz," and appreciate its quality like I do my two older Diesels, please call for an appointment with Mr. Marvin Wentzel. By the way, when I bought my 1993 300D in 2007, Mr. Wentzel walked with me out to the 300D, pulled up the hood and said, "this is dangerous." He had the fuse box open, and was pointing to the A/C fuse that had been getting so hot that it had "melted down into the fuse box." (This is a "Diesel," and it was sold to me like that.) If you are "thinking about buying "a senior Benz," make the purchase contingent on a "Marvin Review." You will be "very" glad that you did. My other "big baby" is a 1987 300SDL, sold in 2000 because the vacuum assisted brakes needed new hoses. I sent that family "baby pictures" for awhile because the "little lady of the house," cried when I left with her. That was 26 years ago. Thank you Mr. Wentzel, and American Service Center, for "so many" other "Thank You's" not listed here.
Mr. Marvin Wentzel, my 26-years now, ASC Mechanic, identified some serious repairs that were needed, and included "a walk through of the underside of my beautiful 1993 300D," to "show me," including engine mounts and others. I took it in for "Inspection," and said, "please ask Marvin "to look my baby over, and "please" bill me for it."" If you have an "older Benz," and appreciate its quality like I do my two older Diesels, please call for an appointment with Mr. Marvin Wentzel. By the way, when I bought my 1993 300D in 2007, Mr. Wentzel walked with me out to the 300D, pulled up the hood and said, "this is dangerous." He had the fuse box open, and was pointing to the A/C fuse that had been getting so hot that it had "melted down into the fuse box." (This is a "Diesel," and it was sold to me like that.) If you are "thinking about buying "a senior Benz," make the purchase contingent on a "Marvin Review." You will be "very" glad that you did. My other "big baby" is a 1987 300SDL, sold in 2000 because the vacuum assisted brakes needed new hoses. I sent that family "baby pictures" for awhile because the "little lady of the house," cried when I left with her. That was 26 years ago. Thank you Mr. Wentzel, and American Service Center, for "so many" other "Thank You's" not listed here.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a wonderful tribute to Marvin and for trusting him with your Mercedes-Benz vehicles for more than 26 years. His knowledge, experience, and genuine concern for the people and vehicles in his care have made him a very special part of our team, and we’re fortunate to have him. There is something particularly rewarding about helping customers preserve and enjoy Mercedes-Benz vehicles that have been part of their lives for so many years. We sincerely appreciate your loyalty to Marvin and American Service Center, and we hope to continue helping you care for your 300D and 300SDL for many years to come. Mike Fisher Business Development Center Manager 703-284-2575
My sales representative Mr. Mitch was amazing. Awesome addressed every concern. Issue was very diligent and finding me exactly what I wanted in my Mercedes.
My sales representative Mr. Mitch was amazing. Awesome addressed every concern. Issue was very diligent and finding me exactly what I wanted in my Mercedes.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Nina, thank you for the wonderful review and five-star rating. We’re delighted to hear that Mitch took the time to understand what you were looking for and helped you find the right Mercedes-Benz. We truly appreciate your business and hope you enjoy your new vehicle for many miles to come. Mike Fisher Business Development Center Manager 703-284-2575
Professional. Have expert advisors and technicians. My go to place as always for service on my car.
Professional. Have expert advisors and technicians. My go to place as always for service on my car.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your 5-star review! We're honored to be your trusted choice for service and truly appreciate your continued confidence in Mercedes-Benz of Arlington. I'll be sure to share your kind words with Geoff, who will be grateful to know his professionalism and dedication made a positive impression. Thank you for your loyalty, and we look forward to providing the expert service you can count on for many years to come. Mike Fisher Business Development Center Manager 703-284-2575
Larry Gowe was excellent. His quiet manner and diligence is the key reason I bought my car there. This is my third purchase from this dealership
Larry Gowe was excellent. His quiet manner and diligence is the key reason I bought my car there. This is my third purchase from this dealership
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Alka, thank you for your continued trust and for taking the time to share your experience. It truly means a great deal to us that you've chosen Mercedes-Benz of Arlington for your third vehicle purchase. We're especially pleased to hear that Larry's professionalism, diligence, and thoughtful approach made such a positive impression. I'll be sure to share your kind words with him. Congratulations on your new Mercedes-Benz! We appreciate your loyalty and look forward to serving you for many years to come. Mike Fisher Business Development Center Manager 703-284-2575
Professional, expert and courteous assistance at all stages of the process by all those we dealt with.
Professional, expert and courteous assistance at all stages of the process by all those we dealt with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a five-star review! We're so pleased to know that Clayton, Joe, and the rest of our team made your vehicle purchase a positive experience. I'll be sure to share your kind words with them—they'll truly appreciate the recognition. Thank you for choosing Mercedes-Benz of Arlington. We hope you enjoy every mile in your new Mercedes-Benz, and we're here whenever you need us. Mike Fisher Business Development Center Manager 703-284-2575
This is Scott. I wrote a review earlier that was negative due to the time it took to get my DC license plates. The salesman has come through and is installing the plates now.
This is Scott. I wrote a review earlier that was negative due to the time it took to get my DC license plates. The salesman has come through and is installing the plates now.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Scott, thank you for taking the time to update your review. We appreciate you letting others know that your license plates have now been installed and that this matter has been resolved. We value your patience throughout the process and are grateful for the opportunity to make things right. Thank you for choosing Mercedes-Benz of Arlington, and we hope you enjoy many miles behind the wheel. If we can ever be of assistance in the future, please don't hesitate to reach out. Mike Fisher Business Development Center Manager 703-284-2575
This review is directed towards the service department and body shop. I've been a customer for 20 years and can report I've had excellent service. I have an older Mercedes and my mechanic there is one of the few in the region who knows how to work on my car.
This review is directed towards the service department and body shop. I've been a customer for 20 years and can report I've had excellent service. I have an older Mercedes and my mechanic there is one of the few in the region who knows how to work on my car.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review and for your loyalty over the past 20 years. It means a great deal to know that our Service Department and Body Shop have earned your trust throughout the years. We're especially pleased to hear that our team has been able to provide the specialized expertise needed to keep your Mercedes-Benz performing at its best. Maintaining older vehicles requires knowledge and experience, and we're proud to have technicians who are dedicated to preserving them for their owners. We truly appreciate your continued confidence in Mercedes-Benz of Arlington and look forward to serving you for many years to come. Mike Fisher Business Development Center Manager 703-284-2575
I bought a pre-owned car. My salesman named JT was very poor. It has been 38 days since purchase and the dealership STILL hasn’t given me my plates which I paid for. POOR SERVICE. I drove to NYC and now I can’t drive back because my temporary tags have expired. I had to park in a garage which has cost me considerably.
I bought a pre-owned car. My salesman named JT was very poor. It has been 38 days since purchase and the dealership STILL hasn’t given me my plates which I paid for. POOR SERVICE. I drove to NYC and now I can’t drive back because my temporary tags have expired. I had to park in a garage which has cost me considerably.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Scott, we're sorry to hear about your frustration regarding your registration and temporary tags. We understand how disruptive this situation has been, especially while you're away from home. As we discussed with you today, our team is actively working to resolve this matter, and a member of our management team has been in contact with you to assist. Because registration and titling matters often involve details specific to an individual transaction, we don't believe it's appropriate to discuss them publicly. We appreciate your patience as we work toward a resolution and remain committed to assisting you until this matter is resolved. Mike Fisher Business Development Center Manager 703-284-2575
My issue was immediately addressed and corrected hope my next visit will be as efficient
My issue was immediately addressed and corrected hope my next visit will be as efficient
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback, Mr. Daring. We're pleased to hear that your concern was addressed promptly and resolved to your satisfaction. Providing efficient, attentive service is always our goal, and we appreciate the opportunity to earn your trust. We look forward to making your next visit just as smooth and positive. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575
Fairly easy sales experience. Completing finance documents is a bit laborious. No pressure test drives
Fairly easy sales experience. Completing finance documents is a bit laborious. No pressure test drives
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Laurel, thank you for taking the time to share your feedback. We're glad to hear that Alvin provided a straightforward and pressure-free sales experience, and that you had the opportunity to explore your options through test drives at your own pace. We appreciate your comments regarding the finance process as well. While there can be quite a bit of documentation involved, we strive to make every step as smooth and efficient as possible. Thank you for choosing Mercedes-Benz of Arlington, and please feel free to reach out if we can be of any assistance in the future. Mike Fisher Business Development Center Manager 703-284-2575