Reviews
Great customer service -remarkable experience!
Brian Hartland delivered great service, was courteous, straightforward , warm and made us feel comfortable. We didn't wait long nor pressured at all to make a decision. We were satisfied when we left the dealership. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Most expensive dealer
Their quote for a Camry and trade was over $4,000 over the best quote. If you want to save money go to any other dealer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Terrible customer service, and dishonest
My 2004 Toyota Highlander had a bent strut. I took it to Mike Calvert. They fixed it and my side mirror, charged me 750$ and sent me on my way. About a week later started hearing knocking in the area of the strut they "fixed". I then took my highlander to Gullo Toyota in Conroe to have them look at it. They immediately told me whoever put the strut in put it in incorrectly. They said had I kept driving it, it could have seriously injured somebody because the way it was put in. Gullo Toyota then called Mike Calvart and they refused to take responsibility for the problem and tried to make me tow my car to their place an hour away. I refused to do that, and they said they couldn't help and hung up. Gullo Toyota then fixed my car. I have been trying to get money back for the labor costs I spent at Mike calvart. They still deny responsibility. They are not genuine when dealing with you. They only care about making money and not about doing their job.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Not honest, no customer satisfaction
After submitting my car for service after a flood, my car was not repaired properly, and the dealership would not agree to fix my car properly. NEVER AGAIN!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It could've been better
I went into Mike Calvert referred by one of the workers there. He said the salesman would give me a good deal. I don't feel as he did so, since I did pay sticker price and he tried adding on ridiculous warranties. I stepped into the dealer wanting an FR-S, but I settled for a tC. I don't feel the salesman did every intent possible to get me the vehicle I wanted. I went in with a decent down payment and decent credit, I'm sure maybe another Toyota dealer would've gotten me an FR-S.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Did they do the work they billed me for?????
I had a $60,000 service on my Highlander. One of the items was an oil/filter change. Found out that they always put a sticker in the the window and they always reset the computer showing when the next oil change is due. No sticker in the window and the change oil soon light came on. Did they do the oil change? Did they rotate the tires, did they change the filters I paid for? How do I know? Can they be trusted, or are they just sloppy.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worst Customer Service for new car sales
Their attitude when buying a new car is full sticker price, that is their deal and if you don't like it the next idiot behind you will buy it. This has been their motto for years. I was fortunate enough to have a good salesmen but he doesn't have the last word he just takes orders. I will spend my money where people are appreciated. Sad that Toyota allows this. However I have seen a pattern of this type of service from other Toyota dealers, but Mike Calvert is the worst and I agree with the other commits on this page. Buyer beware!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Had some trouble with the service side
Had a problem with the service side of the dealership but spoke to the general manager and he took care of my problem. Took a few phone calls and visits to the dealership but I'm happy with the outcome. I wrote a bad review earlier, now I'm a satisfied customer and retracted the negative review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Some of the friendliest and most helpful
I just purchased a used 4Runner from Mike Calvert; this making the 2nd used purchase from MC. This most recent purchase I encountered the most helpful and friendliest representatives ever. They bent over backwards to make sure an associate was up to speed on what I wanted and there to help me at a time convenient for me; not them. The finance guy secured a lower rate than originally offered. Don't get me wrong, I never feel like I got the best deal ever when buying a car, but for what we were looking for and willing to pay, I say it was a great experience. The only down fall was the used car had a minor low pressure indicator on and after purchasing the car, they told me we needed to make an appt. to get it looked and fixed. Discount Tire took less than 10 minutes to resolve the issue. Was quite disappointed in that, but was very pleased overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
"DON'T" DO BUSINESS WITH MIKE CALVERT TOYOTA!
Well, I have a commitment from one of Mike Calvert Toyota?s previous customers that they will ?never? do business with Mike Calvert Toyota again! I will continue my quest to share my story influencing as many people as I can ?not? to do business with Mike Calvert Toyota!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
