Mike Calvert Toyota

This will be my 4th purchase from Mike Calvert n they haven’t failed me yet! Just purchased. 2021 Corolla on yesterday n I luv it! Kudos to Dora Vega an awesome Salesperson👍🏽👍🏽

A shady dealer, willing to lie to get you in the store. Called with interest in a truck they show as in stock, but the price required calling a sales person to get. I called in and the first thing I asked was, what is the price, and are there dealer installed options that increase the price? I was given a price ($49200). I repeated my question about dealer installed options, and the same price was repeated back to me ($49200). The sales woman said she would get me a video of the truck, so I started driving that way. About 20 minutes later, I got the video, which at the very end it showed a sticker with dealer installed options and the price was ($50882) $1700 higher than the price I was quoted twice on the phone. I was lied to twice in the first 5 minutes of even contacting them. This is a popular truck. Markups happen, paying MSRP is fine. But lying to get someone to come in is not acceptable. This dealership will not get my business.

For two months I have held off on writing this review, waiting to see how this situation could be resolved and giving them the opportunity to make it right. Apologies for the length, but it has been quite the saga. In November I purchased a 2005 Honda CR-V from Mike Calvert Toyota. Within 24 hours of the purchase I was nauseatingly regretful, as it was apparent that this car was a lemon. I then had the car assessed by three different shops, in order to gain a clear picture of everything going on with it. The independent diagnoses have all been in agreement; This car that I purchased for $4,800 needs thousands of dollars worth of repairs - anywhere from $5k to $7k. That is hard to even comprehend. With my financial limitations, I was in no way expecting a car in perfect condition; I purchased a 15 year old vehicle. What I did expect was a car that was in fair working condition. Given the Toyota brand, I assumed this to be a reputable and honorable dealership that would not sell me a car that was a total disaster. I was wrong. I fully understand that I purchased a used car “as is”, but I could never have fathomed that they would sell me a car with repair costs that outnumbered not only what I paid for the vehicle, but the original asking price. I had hoped that they would be willing to acknowledge that this is not the standard that Toyota holds them to and that we would have been able to come to a resolution that could restore my outlook. Unfortunately that did not happen. I have written and called several times, reaching out to every department, including the General Manager. I’ve sent copies of the three repair estimates I've received, more or less proving the subpar condition of the vehicle. I’ve given them ample time. Only once were my efforts to communicate ever acknowledged. I was able to speak to a manager and his best offer was to take the car as a trade-in for another used vehicle. Given that his argument was that the dealership does not do a full inspection of the cars in their used inventory and that the condition of mine was typical for their used cars in this price range, why would I want to gamble again? I’d be no better off. (Although, I'm not sure how they determine pricing and which cars to offer Pre-Certified without first fully inspecting all of them...) Upon first impression, their sales people were professional and amiable. The purchase process was swift. However, I would assume that to be the case for anyone who doesn’t find themselves in my position afterward. Unfortunately, I feel that they've wrapped up the sale and washed their hands of me. Most importantly, I now cannot trust or recommend their product and would not feel comfortable doing any further business with the company. I don’t know a ton about cars. That’s not my line of work. However, I have to assume (and trust) that the technicians employed at a Toyota Dealership are more than competent. You’d have a hard time convincing me that the myriad issues with this car were missed by their team. If so, then they need to let go of the head technician due to gross oversight. Unfortunately, I don’t believe I have any recourse here. I understand what I signed in the contract, but I had hoped that they would work with me to make it right. Even if within their legal bounds, selling a car in this condition is highly unethical. In conclusion, if you're purchasing a new vehicle you'll likely have a great experience with them. However, if your budget doesn't allow for that and you aren't mechanically savvy, steer clear; When it comes to Mike Calvert's dealership, you cannot put your trust in the company or in the Toyota branding.

Well done. No problem with the experience. Thankful for the use of the waiting area.

Very great service! Will definitely come back again in the future and recommend Mike Calvert Toyota to my friends.

Awesome experience. Sales and finance did a great job.

Big cheats on Prices and Misinformation and Transparency. I purchased a used 2016 Toyota Camry on 12/17/2020 and without informing they added $3350/- to my financed amount for GAP Ins and Service Contract. I was only informed about the GAP Insurance ($650/-) and was reluctant but then forced to take it but never informed nor discussed the Service contract fees for $2700/-) added to my finance on the car. I was kept waiting from 7pm to 11.15pm to close the deal and was told, being very late, my purchase contract would be sent next day. On several phone calls with no response, i finally got the buyer's contract on 01/07/2020 and to my great shock i noticed the Service contract charges for $2750/- added to the sale price of $14000/- which is ridiculous and very very unethical. BIG CHEATS. I will never ever buy any cars nor advise anyone to go to Mike Calverts

Purchased 1st Rav 4 from Mike Calbert Toyota was pleased w/sales team however, Steven Vu in Finance really impressed us. Two months later the vehicle was totaled,I called Steven, he arranged for a brand new Rav 4 rental for me & walked me through purchase of 2nd vehicle. I can not express enough how positive our experience was. Not only did we find a great auto dealer for life but a dear friend!!

My experience in buying my first vehicle has been exceptional thanks to the Advisor Jhonatan Martinez and Kayla Hernandez. They look like that. He knows his work very well, in addition to looking for solutions to the problems that arise when negotiating. Once again I want to thank the great Mike Colvert Toyota family especially Jhonatan Martinez and Kayla Hernandez. I wish that all your acts of good will be transformed into life and health for you. Thank you.

Very poor service. I went there 3 times to purchase a car, but they kept playing the game... “we don’t have this color!! We have that color” then they did not honor the online deal I had. They kept going back and forth playing with the numbers. They were trying to sell me a used car with the price of more than the new car 2121. Be very careful with them. Don’t trust them and do your search. Visit other dealers and that will save you $3k-$4k easy