Reviews
maryam farahvashi
Best Service ever. Timothy was great. Your service is one the most important reasons for me to keep purchasing your cars for the last 15 years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maryam, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Chief Operating Officer
Best service especially Jim Seaman my service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us, Cynthia. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Service
Chris did a exceptional job. As always, Chris checks everything for my protection - being a 78 year old.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbera, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Mercedes Benz Of Houston Greenway
Took my car for dent repair. After only having my new car two months someone opened their door into my driver door. The employees at Mercedes Benz of Houston Greenway, were amazing. Quick and always friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rory, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
My experience at Mercedes-Benz of Houston Greenway
These guys are the best at Mercedes-Benz of Houston Greenway, specially my sales person Rhett and Zadran from the financial department. This is what a car buying experience should be. Great car, reasonable price. I will definitely be going back for my next vehicle and recommending family and friends. .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Olivia, thank you for your kind review; we are happy to pass along your comments to Rhett and Zadran at Mercedes-Benz of Houston Greenway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Car audio
I purchased new tires which was not cleaned when installed on my car. I had to ask them to clean the tires.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Sales Review
Rokun is a great Salesman. He’s has helped me with 2 cars. I have had great experiences both times. He is very professional and I would recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachel, thank you for your kind review; we are happy to pass along your comments to Rokun at Mercedes-Benz of Houston Greenway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mercedes-Benz of Houston Greenway
Amazing service from Mercedes-Benz of Houston Greenway. Specially from the service provider Mr. Chris Palumbo. He was very knowledgeable and took care of our car issues at no time. Highly recommend A !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mobi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. I am happy to hear that Chris was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Business owner
Very great service. highly recommened Frank Wang, very professional and thoughtful. I had a wonderful experience with Frank. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christina, thank you for your kind review; we are happy to pass along your comments to Frank here at Mercedes-Benz of Houston Greenway! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service Reveiw
The service advisor was supposed to call my wife to get the car, but they did not follow that instruction and called and texted me instead. The drop-off area for service is too crowded. It is dangerous and confusing. The service reps do not actively seek to help you - you need to search them out. At least one service rep saw me heading his way and turned and walked away when I said "excuse me, I have a question." The driver who picked me up to get my cart was a terrible driver. He almost ran a stop sign. I had to tell him to stop. He did run a red light, but he stopped at a green light. Very erratic speed also. He drove 20 in a 35 mph zone and 35 in a 30 mph zone and frequently hit the brakes at random times. I have purchased 7 cars from this dealer and I will probably buy another one from them because it is convenient to my home, but the service department has deteriorated significantly.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dean, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 217-9718 to discuss what we can do to help.