Reviews
My new GLC 300
Harold was fantastic. Very sweet. Donald in Finance was great to work with too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Houston Greenway
Great experience
M. AlFawry was extremely helpful. It was overall a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paulina, thank you for your kind review; we are happy to pass along your comments to M. AlFawry at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!
reachravy@gmail.com
Excellent staff and Service. Surender and Simon were immensely helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
An overall assessment.
I had a very good experience with my Service Adviser, Timothy Jue. He is always on point with the required automobile repairs and information. He shares the information with the customer on a timely basis. When my tires were rotated, it seemed as though the air pressures in the tires were missed calibrated. the computer is either showing
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frederick, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Terrible customer service for MB ML 350
Called the dealership representative that I’m on my way to view the car and make deal if able to reach agreement but to my surprise, I arrived at the dealership and waited over 15 minutes with no one attending to me (even after the receptionist made several attempts at getting the sale man I spoke with earlier). Horrible service!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's upsetting to hear that you did not receive the top-notch customer service we strive to provide. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 217-9718. We would appreciate the chance to turn your experience around.
Service
The service team did an excellent job with serving my vehicle and this dealership has first class customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Acacia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Vehicle 60K mile auto service and other repairs
The Service Representative, Timothy Jue did a great job overseeing the required 60k-mile service for my vehicle as well as minor front end repairs to it. He clearly communicated all service and repair costs before proceeding with the work, kept me up to date with its progress, informed me of discoverables (e.g. the car battery nearing its end of life) found during servicing, and reduced costs by recommending repairs over replacement of a headlight lens and arguing on my behalf for the dealership to make other minor repairs at not cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
2017 G63 Maintenance
Customer Service was great. Only dissatisfaction was in Mercedes Corporate not having my correct information in system. This caused delay in service. Alex worked hard to resolve the issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Christopher! If you ever need more help, just give us a call. Happy motoring!
Mercedes GLS 450 2019
Excellent service with Coco the sales representative and Antony from finance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great service
Great service as always. Finished repairs in one day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.