Reviews
Irvin is great at communicating updates and trying to
Irvin is great at communicating updates and trying to expedite the repairs. He?s very responsive and helpful. I also appreciate the shuttle service. So friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tanya, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good service and Angela was very helpful I would
Good service and Angela was very helpful I would recommend this place to get your service done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mauricio, we are glad Angela could help! Thanks for the recommendation, and have an amazing day!
My problem - ground fault was not corrected.
My problem - ground fault was not corrected. I dropped vehicle before 8 AM and was released 2:30 PM and Angela Taylor was the check in technician. The shop tech worked on problem for 4+ hours. Bill was $451 and I did have one other item done which was about $210. In fairness I came in on a Saturday and maybe the most experienced techs were not there. I have to take it back and I will ask MS Taylor to make sure the best computer technician is assigned to the problem. Robert Brink
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr Brink, Thank you for binging this to my attention. I will make sure you get the most experienced tech to remedy your concern. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Irvin Gonzalez was excellent service advisor and your
Irvin Gonzalez was excellent service advisor and your dealer(Stering McCall Ford) was good service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The agent who helped me was very nice and polite.
The agent who helped me was very nice and polite. I didn?t have to wait too long. The complimentary car wash is very convenient. Keep the good work and service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Francisco, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
I spent more than $500.
I spent more than $500.00 for nothing, I strongly disagree with the service diagnosis, the person I communited the last is unprofessional. I have to buy the new batter when it still works, the only problem is the key doesn't communicate with car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am sorry that we have been unable to meet and exceed your expectations. I will work with our team to better train them on situations like these. Thank you for letting me know and for your business. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Service department was terrible , no communication or
Service department was terrible , no communication or urgency to get my vehicle back to me. My truck was getting worked on for over 20 days, just to receive it and still hear an issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry we weren’t able to meet your expectations. We will use this as a learning experience. Please let us know if we can assist you in the future. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Sterling McCall Ford Service Center takes great care of
Sterling McCall Ford Service Center takes great care of my vehicles. I?ve been using them for 15+ years. Aaron and David are extremely helpful and knowledgeable. They are very trustworthy and honest. I never have felt more comfortable waiting for my vehicles to get serviced. I highly recommend Sterling McCall Ford for all your service repair needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ron, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Quick service with no headache, no problems, and decent
Quick service with no headache, no problems, and decent coffee. Would recommend if in the area and in need of service. Only downside is that it?s not located down town.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Derek, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
I am most grateful to Sterling McCall Ford.
I am most grateful to Sterling McCall Ford. Although I have a Jaguar they were able to perform excellent service to affordable price. I highly recommend Sterling McCall Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!