Reviews
Laura did a terrific job and made you feel at ease!
Laura did a terrific job and made you feel at ease! Dropping off the car to us and doing the paperwork was an easy process for us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bryan, we're happy you found Laura to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Horrible.
Horrible. Will never use again. Car worse than when I brought it in for the recall.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're very sorry to hear about your experience and the concerns you've raised. We take your comments seriously and would like the opportunity to speak with you directly to better understand what happened and how we can make it right. Please contact me at your earliest convenience to discuss this matter further. I’m committed to addressing your concerns personally. We appreciate your time and the chance to improve. Sincerely, Tim Harless General Manager tharless@sterlingmccallford.com 281-588-5001
McCall was an amazing experience.
McCall was an amazing experience. The staff was extremely professional and helpful. I highly recommend 👌
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
excellent service, David was very helpful he answered
excellent service, David was very helpful he answered all my questions, thanks STERLING MCCALL FORD
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Too soon to tell if repairs were worth it, but it took
Too soon to tell if repairs were worth it, but it took three weeks for me to get my vehicle back. And cost thousands. Not too happy about the amount of time it took but I hope it was worth it.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tara, We apologize for the inconvenience of the time it took to complete your repairs with your recent service experience. We strive to provide exceptional and timely service to all our customers, and it’s clear that we fell short in this instance. I would appreciate it if you would email me so we can discuss further what happened in an effort to figure out where we went wrong so we can take corrective actions. Tim Harless General Manager tharless@sterlingmccallford.com
Communication was terrible.
Communication was terrible. My vehicle has the same issue after 3 1/2 months there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the lack of communication you received. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Daniel Rivera Service Manager DanielRivera@sterlingmccallford.com Direct line (281) 588-5043
Pablo Cantu was very knowledgeable, professional &
Pablo Cantu was very knowledgeable, professional & friendly. We will refer to him when we return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Pablo to be so supportive during your experience here at Sterling McCall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
It was a great experience buying a truck from this
It was a great experience buying a truck from this dealership. Definitely recommend them for purchasing your next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rene, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service.
Excellent service.They were able to take my car in for service hours earlier than my scheduled appointment time. They took care of me from beginning to end!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service was fantastics right on with my needs.
Service was fantastics right on with my needs. The service writer listened to me and we both worked together to get the job done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The whole experience was super friendly and relaxing.
Everything was done in a timely manner.