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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Always busy ; but manage to keep your scheduled delivery

Always busy ; but manage to keep your scheduled delivery time. I’ll come back for future needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi George, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Very good attitude, very professional and excellent

Very good attitude, very professional and excellent atmosphere and attention, specially in customer services. They did a good job in my car, again thanks for your services...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Laura Solis was excellent!

Laura Solis was excellent! She answered all our questions, was very professional,and made our buying experience easy and enjoyable. Thank you for such a great experience. I love my Bronco!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Had a wonderful experience shopping for my dream car.

Had a wonderful experience shopping for my dream car. I went in a little nervous as anybody would when shopping for a new vehicle, but our salesman Luis was so patient and catered to our every needs. 10/10 experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Genesis, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have had a great experience with this dealership, my

I have had a great experience with this dealership, my advisor has always been quick to answer all my questions and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Andy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

My advisor has always delivered quality service.

My advisor has always delivered quality service. All my questions have always been answered by him and feel comfortable that I can refer this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Andy, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

I set my expectation up front.

I set my expectation up front. The Sales Team listened to my request and promptly delivered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Extremely good service and attention to the max .

Extremely good service and attention to the max . From beginning to end they have you as their guest of honor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jeremias Rodriguez thank you for everything you did to

Jeremias Rodriguez thank you for everything you did to turn around the mishap from another sales persons mistake into a great experience. You made it all worth it and your EXCEPTIONAL service will bring us back to y?all again. I STRONGLY recommend any looking to make a purchase go see Jeremias! We love our vehicle and would definitely be back to see you, your team and finance people again. Thank you again Dee & Curtis

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Great customer service and smooth process!

Great customer service and smooth process! Sales team made our experience quick and easy, and we drove away with exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.