Reviews
I am very satisfied with the customer service.
I am very satisfied with the customer service. It was great and very helpful.they take care of our vehicles and handled it like a professional.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Kevin, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
I worked with David in the service department and his
I worked with David in the service department and his explanation of services and follow up was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HI, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am very satisfied with the customer service.
I am very satisfied with the customer service. It was great and very helpful.they take care of our vehicles and handled it like a professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Came to the dealership for an oil change.
Came to the dealership for an oil change. I was able to get in and out. I always receive great Customer service anytime I visit this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Louis, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
The dealership helped me big time today.
The dealership helped me big time today. I had an oil change at an after market business and they left the oil cap off. Oil everywhere, billowing smoke, awful drive into work....pulled into Sterling McCall Ford, and they fixed me right up. Very appreciated!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nate, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
My service agent was very good and he kept me.
My service agent was very good and he kept me.Informed.What was going on with the vehicle?And it was a over all good experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great service, very professional, repairs were completed
Great service, very professional, repairs were completed in the same day and car was cleaned and washed inside and outside for free. Purchased vehicle from this dealership and would again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Complete disaster.
Complete disaster. To summarize: Our truck was held for over 2 months by a non responsive team, who charged us for a problem that wasn?t fixed. We spent thousands of dollars on rentals cars, spent hours on the phone trying to get updates, paid for the repairs to ultimately have our truck returned to us in the SAME condition with the problem still existing. We called immediately to report that the problem was not fixed, and have not had anyone follow up with us. The entire team is lacking and inept at best, and actively horrendous at worst. It is unfathomable that a business is allowed to operate in this manner without legal repercussions. Do NOT under any circumstances use Sterling Ford McCall.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out to us. Please provide your full name and vehicle identification number, so we can look up your file. Once we have this information, Calvin Miller, my Service Director, will be happy to reach out to you. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Excellent service.
Excellent service. People do care about your car and they don’t overcharge for unnecessary stuff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
3 1/2 hours, no communication.
3 1/2 hours, no communication. Tracker app provided does not work. Got home and realized all four tires had a different air pressure in them. Will be going back to Tomball Ford for service. Thought Sterling McCall would be easier since they are closer to my office. Not so much.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am terribly sorry to hear about your experience. Please send me your full name and vehicle information, so I can look you up in our system and see if I can assist. Thanks. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com