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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Great VIP experience!

Great VIP experience! I was well treated with no hassle. Manager, sales and financial were all great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Luis was a super good sales person.

Luis was a super good sales person. I never met. A guy was so honest ????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I received a recall notice for possible transmission

I received a recall notice for possible transmission issues. I dropped my truck off at 7;00 am and picked it up three hours later. The issue was addressed, and and my truck had even received a much needed complementary carwash. The staff was friendly and professional. I would definitely recommend their services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Alan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

The guy that help me has a good customer service I would

The guy that help me has a good customer service I would go back just for him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I like this service and dealer.

I like this service and dealer. Very nice personal and prices. And near for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Although I did not buy my vehicle from Sterling McCall, I

Although I did not buy my vehicle from Sterling McCall, I had a great experience working with David Nguyen in the service department. He was very responsive and knowledgeable throughout my truck repair. Overall no complaints and I will be returning for future repairs, and I will look here first for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

They have a modern showroom floor, friendly staff, great

They have a modern showroom floor, friendly staff, great service department, and nice selection of new vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

My service tech, David Nguyen is always helpful and

My service tech, David Nguyen is always helpful and caring. Wants to make sure I'm happy with my cars service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! We look forward to your next visit! Take care!

Sayrah and Brian were both helpful - the bronco

Sayrah and Brian were both helpful - the bronco outerbanks is what we were interested in and purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

Jose has made the process of buying a car tolerable.

Jose has made the process of buying a car tolerable. This is the 2nd car I have purchased with Jose and recommend him with flying colors!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!