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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Great customer service.

Great customer service. Highly recommended. They really patient with all your questions and explanations all my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

The issue I had was resolved.

The issue I had was resolved. Jerry was very nice and conveyed the issue to the shop correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

I purchased a used car and it literally ran 1 day and I’m

I purchased a used car and it literally ran 1 day and I’m not sure how to resolve this problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chandra, After making further attempts to resolve your concerns, we apologize for being unable to meet your expectations. Rodney Crow General Manager rcrow@sterlingmccallford.com

David and Aaron always provide excellent service when I

David and Aaron always provide excellent service when I have an issue with my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

It all went great, no issues at all Nathan was great.

It all went great, no issues at all Nathan was great. Got me out the same day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new vehicle! We're thrilled that Nathan provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

They found my problem quickly and was able to get it

They found my problem quickly and was able to get it fixed. They were always available to answer my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

They were ressponsive toy request for service and state

They were ressponsive toy request for service and state inspection. Their picup and return valets were timly and efficient working well with .the desk at my retirement facilty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Easy to work with, found what I wanted at a price I

Easy to work with, found what I wanted at a price I thought was excellent. Sales people asked questions and found out what you wanted. Innovative in their thinking . Commented on both good and negative of certain vehicles. In the w they found the right vehicle I wanted for a price well below my anticipated purchase price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your positive experience! We're glad to hear that our sales team was easy to work with, attentive to your needs, and innovative in our approach. It's great to know that we provided honest feedback and found the perfect vehicle for you at an excellent price. We appreciate your trust and look forward to assisting you in the future. Enjoy your new vehicle!

Always attentive and helpful.

Always attentive and helpful. They have a nice waiting area that looks clean and pleasing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Good šŸ‘ to my car and my maintenance service with free

Good šŸ‘ to my car and my maintenance service with free car cleaning and picking up car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted to know that your experience was good! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.