Reviews
As usual the service department was awesome!
As usual the service department was awesome!!! Great communication and my truck runs like new. Thanks Aaron & David
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Aaron & David here at Sterling McCall Ford! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
It was easy to schedule my service.
It was easy to schedule my service. I was impressed to receive a text video from the mechanic describing his work and offering service options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Outstanding customer service experience with Renee this
Outstanding customer service experience with Renee this visit. I enjoyed the fast and convenient delivery by messaging.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
I've worked with David Nguyen for several years now and
I've worked with David Nguyen for several years now and he's always been professional, responsive and courteous. Sterling McCall's service technicians have always done a great job with any repairs my F-150 has needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Keith, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
The GM Amanda, Finance Manager Wally and sales person
The GM Amanda, Finance Manager Wally and sales person Lalo went above and beyond to make sure our family was taken care of. The team is tip of the spear and I look forward to continuing a relationship with them in the years to come when I am in the market for Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
I feel I get really customer service when I bring my
I feel I get really customer service when I bring my vehicle in for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Karl, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Ford
Very good service/very helpful and very attentive and
Very good service/very helpful and very attentive and good communication will keep in mind for net time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
The service was great, no complaints.
The service was great, no complaints. My salesperson was friendly and professional. Everything was as expected. I will continue to have my car serviced here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Professional; efficient; prompt, clean, courteous,
Professional; efficient; prompt, clean, courteous, communicative, experienced, respectful, diligent. Explained everything, provided loaner on first visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Houston, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great turn around I was disappointed that they it didn’t
Great turn around I was disappointed that they it didn’t have shuttle service on Saturday, which is ridiculous. How much could it cost them $200 a day to have someone being able to pick you up and drop you off your vehicle I thought that was very cheap lack of thoughtfulness. my service rep. Andrew was very good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback about the lack of shuttle service on Saturday; that should not have happened. I would like to use your case as a learning opportunity to improve our services. Could you please contact me directly? Your input is valuable, and I want to ensure we address this issue for the future. I'm glad to hear that Andrew provided excellent service otherwise. Collin Casey Service Director ccasey@sterlingmccallford.com