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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Josh worked very hard to earn my business.

Josh worked very hard to earn my business. He was very professional and knowledgeable about the Truck I wanted to purchase. He is a real asset to the sales team at Sterling McCall Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It's great to hear about your positive experience with Josh at Sterling McCall Ford! We're glad that he was professional, knowledgeable, and able to help you find the truck you wanted. We appreciate your feedback and agree that Josh is a valuable asset to our sales team.

Great dealership to buy a car from every one is super

Great dealership to buy a car from every one is super friendly and helpful. Great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Bad used Truck

Check with Rodney Crow I sent him a e mail on what needs to be done when selling a used truck/car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

Good customer service.

Good customer service. Staff were very friendly. Both finance and sales answered all of my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

First time car buyer

I had such great experience working with lalo he was very professional and informative making my car buying experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service advisor.

Irvin was great getting our truck in for repairs. He has helped us over the years with repairs. Very professional, friendly & knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Irvin provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Muy buena atención y personas muy amables nos dieron

Muy buena atención y personas muy amables nos dieron muchas facilidades para encontrar lo que buscábamos

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

¡Bueno saber! Nos alegra que haya recibido un muy buen servicio y que la gente de nuestro concesionario haya sido muy amable con usted. Es genial que te hayamos brindado muchas facilidades para encontrar lo que buscabas. Si necesita algo más o tiene alguna pregunta en el futuro, no dude en contactarnos. ¡Estamos aquí para ayudarte!

Review

Great customer service! I would recommend this place for anybody who purchased through Sterling McCall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Me encanto el deller me gusto el trato que tubo laura con

Me encanto el deller me gusto el trato que tubo laura con migo gracias gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Nos alegra saber que te encantó el trato que recibiste por parte de Laura en el concesionario. ¡Gracias por tus amables palabras y por elegirnos!

What they say 1-1/2 hour they make sure to comply and my

What they say 1-1/2 hour they make sure to comply and my experience Wes excelente service and faster than what they say less than one hour and I do recommend them a lot Thank you guy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership for your vehicle service needs! We are delighted to hear that Wes provided you with excellent and efficient service, completing the job faster than expected. We take pride in delivering top-notch service and ensuring that our customers have a positive experience. We look forward to serving you again in the future!