Reviews
Hour oil change
Chairs were hard to sit in for just an hour oil change! Oil change took to long!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Collin Casey Service Director ccasey@sterlingmccallford.com
Consistent quality service.
Consistent quality service. Professional and on time. The video of the routine maintenance was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your consistent quality service experience, professionalism, and punctuality. It's great that the video of the routine maintenance was helpful as well. Safe travels, and thank you for sharing your positive experience!
Very efficient, the text tools make updates very simple,
Very efficient, the text tools make updates very simple, happy with today’s service. I will return with my other Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Star Service Manager
Service to my explorer exceed my expectations. Kudos to my service mgr David for keeping me informed on progress at all times. Your prompt attention to my vehicle is greatly appreciated. Thanks for the added quick tour as first time customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your positive experience! We're delighted to hear that the service to your Explorer exceeded your expectations, and David, your service manager, provided prompt attention and kept you informed throughout the process. We appreciate your feedback and look forward to serving you in the future! Safe travels!
Sterling McCall Ford service on 2014 Ford Explorer
Renee Tallman was my service advisor. She did an excellent job of advising me on the different repairs and made sure that they were done on a very timely basis. The experience was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with Renee as your service advisor. We're thrilled to hear that she provided excellent advice and ensured timely repairs for you. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future. Thank you for choosing our dealership!
Great Oil change
I was greeted as I got out of the car, and the rep had already pulled up my info and knew that my service was free since I bought the service plan when I purchased the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to hear that you received a warm greeting and that the representative was efficient in pulling up your information, recognizing your service plan, and making the process seamless for you. Thank you for choosing us, and we look forward to providing excellent service for your car in the future!
I have always been pleased with the service provided on
I have always been pleased with the service provided on my. Vehicles at Sterling McCall Ford. Pleasant friendly atmosphere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you have always been pleased with the service provided at Sterling McCall Ford. Creating a pleasant and friendly atmosphere is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to continuing to provide excellent service for your vehicles!
Thank you!! Always pleased!!
Love this dealership.
Love this dealership. They always take great care of me and my vehicle! I highly recommend this place!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you love our dealership and that we always take great care of you and your vehicle! Thank you for recommending us highly. We appreciate your loyalty and look forward to continuing to provide excellent service!
Unreliable service unfair pricing poor customer service .
Unreliable service unfair pricing poor customer service . They charge me 300 dollars labor and 39 dollars for paper and my truck still does work.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about the unreliable service, unfair pricing, and poor customer service you experienced. This should not have happened. I want to use your case as a learning opportunity to prevent such issues in the future. Could you please contact me directly? I apologize for the inconvenience and frustration you encountered. Your input is valuable, and I hope to address your concerns promptly. Collin Casey Service Director ccasey@sterlingmccallford.com
My experience at Sterling McCall
I found a vehicle online that was at Sterling McCall Ford that was really nice.i went to the dealership and Mrs Mary Hill was my salesperson and she was really amazing!she was very attentive,polite,professional and knowledgeable about everything.she made my car buying process really enjoyable.Thank you again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear about your positive experience at Sterling McCall Ford and with Mary as your salesperson. It's fantastic that she was attentive, polite, professional, and knowledgeable, making your car buying process enjoyable. Thank you for taking the time to share your positive feedback. Thank you for choosing us, and we appreciate your kind words!