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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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We switched from Russell and Smith Ford because the

We switched from Russell and Smith Ford because the service was horrible with them. Sterling McCall was a total 180 from that other dealership. I would totally recommend ANYONE to come here. Their customer service was impeccable. They are amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Sterling McCall Ford and for sharing your positive experience! Recommendations are valuable, and we appreciate your endorsement. We're here to help, and we look forward to assisting you in the future. Safe travels!

Great customer service.

Great customer service. Very informative and helpful. Highly recommend. Definitely will be back for more services for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

David at sterling McCall ford.

David is very professional and really takes the time to treat his returning customers with the utmost care. Will continue to return for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words Karen! We are very happy to hear that we were able to provide you with an enjoyable experience!

Very good service despite having to help me in the middle

Very good service despite having to help me in the middle of an ice storm!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sterling McCall Ford servicing

I was aware of all maintenance issues and recommendations. There was great customer service from my advisor. I will definitely keep going.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's fantastic to hear that you received great customer service and were informed about all maintenance issues and recommendations. We appreciate your positive feedback! We look forward to serving you again, and thank you for your continued trust!

Happy Ford Owner

Excellent customer service! Luis was very knowledgeable and extremely helpful. Any truck I wanted to look at, he went out in the rain to bring it to the front without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear about your excellent customer service experience with Luis! It's wonderful that he went above and beyond to assist you, even in challenging weather conditions. Safe and happy driving in your new truck!

Sterling McCall Ford-Service/Andrew

Andrew in service at Sterling McCall ford always accommodates me I receive the ultimate experience when having my car serviced. He exemplifies and delivers great customer service each and every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

It’s friendly, efficient and satisfactory in service

It’s friendly, efficient and satisfactory in service delivery. I’ll recommend it to anyone for reasons as stated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

New vehicle

The overall experience was simply Great. The salesman took the time to locate the vehicle I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

In and out - efficient and atrentive

The service I received for the 30,000 miles mark was smooth and impeccable. They came to ask me some questions while I was waiting which made me feel engaged in the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Luca for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!