Reviews
I always take my truck to this dealer and they ALWAYS
I always take my truck to this dealer and they ALWAYS take care of me. They always work with you and make everything transparent and smooth. I can't say enough good things about my my service advisor Erik. He is just awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you John for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Service
Miguel did a wonderful job in staying in communication with me while my vehicle was being serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to hear that Miguel did a wonderful job staying in communication with you during the servicing of your vehicle. We appreciate your positive review and look forward to serving you in the future. Safe travels!
Oil change
Took car 2 days in a row. The 2nd day it would take 3 hours to complete oil change. They offered ride to work. They picked me up at 2.40pm. I had dropped truck at 9:05 am. I recommend dealer works on logistics. They should assign a team to quick service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mario for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Luis Nolasco
Luis Nolasco was fantastic throughout the whole buying process. He provided helpful information in response to my questions and was very honest which was appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Santino for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Customer Service
I was greeted when I got out of my car. I was then escorted inside where I received excellent customer service by David Nguyen.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words Chandra! We are very happy to hear that we were able to provide you with an enjoyable experience!
Bad service
Poor customer service was not satisfied at all with the information that they provided about my vehicle being serviced and ready
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback about the poor customer service and lack of information regarding your vehicle's service status. This should not have happened. I want to use your case as a learning opportunity to prevent such issues in the future. Could you please contact me directly? I apologize for the inconvenience and frustration you experienced, and I hope to address your concerns promptly. Collin Casey Service Director ccasey@sterlingmccallford.com
Never again servicing at this dealer
I brought my car to check on engine vibration, and few other issues incl. regular maintenance. A week later with no loaner car, I was told car is fine and ready for pick up. Vibration was not identified/fixed, I checked it myself and air filter was full of mud, apparently no one bothered to check the air filter which should be first to check in regular maintenance and engine running rough complains, never again going to this dealer !
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about the issues with your recent service visit. This should not have happened. I want to use your case as a learning opportunity to prevent such problems in the future. Could you please contact me directly? I apologize for the inconvenience and frustration you experienced, and I hope to address your concerns promptly. Collin Casey Service Director ccasey@sterlingmccallford.com
Sergio was great and very understanding.
Sergio was great and very understanding. He made my car fixed rightand got me a rental while my car was being fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Sergio provided great and understanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent job, great communication, timely work and nice
Excellent job, great communication, timely work and nice facilities. My service advisor David Nyguen is highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had an excellent experience and that David provided great communication! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Having previously purchased a Nissan from Sterling McCall
Having previously purchased a Nissan from Sterling McCall Nissan, I recently stopped by Sterling McCall Ford to have a look at the Bronco Sport and was fortunate enough to meet and work with Brian Frank and Paul Morgan. Both were friendly and knowledgable and my purchase came off without a hitch. If you're looking for a new car at a good price without a lot of drama, this is the place to go and these are the guys to see.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled that Brian and Paul provided you with a hitch-free sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
If only all of my dealings went as smoothly as this one. Well done, guys!