Reviews
Best option i made in coming to sterling mcall dealer
Best option i made in coming to sterling mcall dealer would recommend to a friend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I showed up for my appointment and the advisor was
I showed up for my appointment and the advisor was already prepared for me and was very easy to drop vehicle. Also when I picked up my vehicle the advisor went above and beyond my expectations and had my truck washed and ready to go very impressed with his attention to the vehicle!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
They have an excellent service representative or manager
They have an excellent service representative or manager in Irvin Gonzalez. Always very thorough and courteous.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Irvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Went in needing a new battery.
Went in needing a new battery. Mark helped out a lot and showed me where I had enough reward points to help pay for the battery and service. He gave an estimated time for completion and was actually completed about an hour early. Great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic! Mark provided a helpful and efficient service. Having reward points to offset the cost of the battery and service is a nice bonus. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I made a mistake. The gentleman who helped me was Erik. My apologies.
Everything seemed fine until I got home and took a look
Everything seemed fine until I got home and took a look at my new battery. What I discovered was that one of the nuts holding the battery down was missing, and the shroud covering the positive terminal was askew. Come on guys, check your work!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about the poor service visit you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com
Always go to David Nguyen as he is knowledgeable,
Always go to David Nguyen as he is knowledgeable, trustworthy and very professional to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that David provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Miguel is very professional.
Miguel is very professional. He’s a great asset to SM Ford. I’ll stay bringing my Truck to him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Miguel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
My customer service manager is the absolute best!
My customer service manager is the absolute best! I always feel welcomed and David always makes the process painless.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
It was a excellent experience at ford today they managed
It was a excellent experience at ford today they managed to fulfill all of my auto needs and the customer service was amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Every time I go to Sterling McCall for service, I am
Every time I go to Sterling McCall for service, I am treated with professional respect. David Nguyen kept me updated on the issues, the necessary repairs, and the cost. Everything was done in a timely manner for a reasonable price. I recommend Sterling McCall for service and maintenance, and I shall return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a million for the glowing review! 🌟 We're delighted to hear that David Nguyen and the team at Sterling McCall provided you with professional and respectful service. We appreciate your recommendation, and we look forward to welcoming you back for any future service needs. Safe travels until then! 🚗😊