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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Reneé was helpful and communicative throughout the whole

Reneé was helpful and communicative throughout the whole process. I was well informed about the process and changes in my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Rene provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service!

Great service! David took great care of my truck as well as Aaron. Would totally recommend this place for all your auto maintenance needs!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that David and Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Good customer service.

Good customer service. It took a little longer than expected to complete my service, but they did a good job. The only thing is I did not receive my Ford Pass points for this service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. I apologize that you didn't receive your Ford Pass Points right away. I hope we handled your Ford Pass points to your satisfaction. Please let me know if there is anything else that we can assist you with. Thank you, Rodney Crow General Manager Sterling McCall Ford rcrow@sterlingmccallford.com

Hi Ford & Team, I really liked dealing with Mr.

Hi Ford & Team, I really liked dealing with Mr. Paul Diamanti; he is very professional and took care of all my questions and concerns. I purchased a car from Paul Diamanti at Ford and highly recommended it. From the moment we walked in the door, we were treated exceptionally well. If you're looking for a vehicle, you'll be in good hands with Paul Diamanti. I would recommend them to my family and friends. Mr. Wally was great at helping me find the best payment I was looking for. One of our best experiences was buying a car, and they made sure we were happy and satisfied with our purchase. I wish I could give more than 10 stars to both of them. Great job! ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled that Paul and Wally provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Prompt and fast service.

Prompt and fast service. Excellent diagnosis of concerns and effective communications of needed additional services needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a prompt and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great customer service and friendly waiting area clean

Great customer service and friendly waiting area clean and restroom also clean hmm thump up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

The salesman and manger was top notch.

The salesman and manger was top notch. Will definitely consider them for any purchases moving forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Very good service with all the questions that we had,

Very good service with all the questions that we had, also the attention recieved by the sales lady

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Consumer response

Highly recomended

After many time my car got fixed thanks to Irving

After many time my car got fixed thanks to Irving Gonzalez for his attention and effort to get my car ready on short time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Irving provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service and help Thanks to Paul I will be back

Great service and help Thanks to Paul I will be back for next car Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you had a great experience at Sterling McCall Ford and that Paul provided you with excellent service and assistance. Thank you for sharing your positive experience!