Reviews
Brought my car in for service and recall work and Miguel
Brought my car in for service and recall work and Miguel was so great! Very professional and great at communicating with me. He was so helpful and nice and I really appreciated the whole experience and the quick turnaround.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Miguel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
They sold us a truck that needs major engine work.
They sold us a truck that needs major engine work. I was told by used car manager there was nothing they could do because the truck was serviced 09/01/23. We bought the truck 10/06/23. And By 10/10/23 engine light was on and mechanic said needed major engine repair that the dealer should have been aware of. They should service the used cars again at time of purchase..The truck had high miles, but I bought from what I thought was a reparable dealership. I will never buy a car from any Sterling McCall dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They have a Great Service!
They have a Great Service!! Very kind and professional people. I had a good experience!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Courteous, efficiency, informative, instructive,
Courteous, efficiency, informative, instructive, professional, patient, extremely helpful are just a few words to describe the atmosphere of this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled you had a courteous, efficient, informative, instructive, professional, patient, and extremely helpful experience here at Sterling McCall Ford! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everyone was polite, friendly, and professional.
Everyone was polite, friendly, and professional. I had a really good experience there and would definitely consider going back in the future, despite the fact that it is a 3 hour drive from where I live.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that despite the initial delay and the distance from your home, you had a positive experience at the dealership or service center. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
This is a great dealership.
This is a great dealership. Everyone there is pleasant and polite. The service department runs well. I really feel like a valued customer when I go there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!
The service department seem to be excellent.
The service department seem to be excellent. Thet strive to look after you. Good job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Service review
I brought my car in for repairs last week and was extremely pleased with my service. As a night shift worker, I value being able to count on a dealer ship to communicate well and be timely with their work. My service manager, Erick, made sure that the repairs needed were identified and communicated within the expected 48hr time frame. He also set a reasonable timetable for me having my car returned to me. I am so pleased and will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, we are glad we could help!
Andrew was very nice and honest.
Andrew was very nice and honest. He give me a time frame when my vehicle was going to be ready. Very professional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ensuring your satisfaction is our ultimate goal and we are pleased to know that Andrew provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Customer Satisfaction
The service advisor was customer friendly and reviewed the requested service request. I was satisfied with the cost and timely repairs. I am a satisfied customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.