Reviews
Fast and efficient, went above and beyond to handle my
Fast and efficient, went above and beyond to handle my concerns. Won’t take my Ford anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great service on my F-150
I took my F-150 in for service to Sterling McCall Ford on the Southwest Freeway. They were very professional and responsive, and had my service done as well as replacing my battery in less than 90 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ronald! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Exceptional service!
Rodney Crow, GM of Sterling McCall made my experience of leasing a new Ford edge flawless! He made sure I was happy and that I got the wheels that I wanted on my Ford edge. His sales associate Lalo showed me all the ins and outs of the ford edge and made sure I didn?t have any questions and that I was comfortable in my new vehicle before leaving the dealership. A true team at Sterling McCall ford working together to make sure all clients receive an exceptional experience! I would definitely refer all of my friends & family to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vincette, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
It was like signing and driving away, happy as can be.
It was like signing and driving away, happy as can be.,happy happy happy happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
This was the easiest dealership I have worked with.
This was the easiest dealership I have worked with. I was in and out. Efficient and made sure everything was covered at the best price in town. I recommend anyone to go see. Found the exact car I wanted in tip top shape at fair price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.
Don't walk.
Don't walk. Run. Horrible experience and they don't give a rats xxx. Never again. And check. Out the offensive canned BS "dealer response" that is cut and paste each time... For shame.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.
Excellent dealership in Houston!
I leased my 2022 Ford Explorer from Sterling Mccall Ford and has brought it in twice for oil changes. Every interaction with their team has been excellent, from Brian the salesperson to Josh the finance guy to Erick in service. Great dealership. Looking forward to getting a car for my daughter soon and another one for myself in a couple of years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
DO NOT DO BUSINESS HERE!
DO NOT DO BUSINESS HERE! Instead, head over to Tommie Vaughn Ford! Last Saturday, I wasted time and gas money trying to buy my lease from Sterling McCall Ford. The residual value listed in my contract was $15,848.00. The balance due from Sterling McCall was $19,117.81 which included several questionable charges including a $1,500 buyout fee. None of those fees were listed in my leasing contract. Luckily for me, I knew better than to sign a contract like that but many other people may think they have to sign a contract with a dealer fee or a "LEASE BUY OUT". Dealerships like Sterling McCall Ford make the entire company look bad. My final price at Tommie Vaughn Ford was about 17,000 (which was correct with taxes added on etc. I would also like to add that Tommie Vaughn had everything ready right when I walked in for my 11:00 appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager 281-588- 5001
Great customer service
Very professional and did a great job. David and Aaron were very helpful. I've been here a few times and haven't had a bad experience yet. I definitely recommend Sterling McCall Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
The best sales process
The entire team is top. From working through the deal via text to the fast final process in store. Lamp is the best. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!