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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Great service

Great service. Will definitely keep on coming here. All the people are nice and checked on me often. I was very pleased with my visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Dai for your kind words! We thank you for your business and look forward to your next visit!

It was waiting for me.

I love my truck. The black leather interior contrasted with the Oxford white exterior has drawn high praise from hundreds of my riders. They seem to love the wood accents also. I bought it in celebration on the date of my grandsons birth. When I told them that they brought this truck to me and I said that is the one. It is special and they knew it was there for me. Yeah!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Lalo..is the best Salesperson

Lalo is the Best Salesperson.. great customer service, very friendly and knows his product, he helps you to find the solution based on your needs and wants..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the recommendation and kind words for Lalo! We thank you for your business and look forward to your next visit!

Shop here!

Jennifer and Tosh were great people to work with. I coulndt have asked for a better group of kind people to work with. Im so excited to have my new car and i couldnt have done it without them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Quick Service

Service was quick. I had recalls and service done within a few hours - on a holiday no less. Spend less than 15 minutes dropping it off and picking it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Derek! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!

Great service and friendly staff

I dropped off my truck for an issue that occurred the same day and it was taken care of as fast as possible. They ordered the part the same day and it was ready the following evening. Would definitely recommend if you need to take your vehicle for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

Awesome Service

Chaise helped me today. It was my first time using my warranty. He helped me understand my plan. He was friendly and provided A1 customer service. I walked in for an oil change a multi-point inspection. I was even given a complimentary wash. I definitely will be returning for my car service needs. It's one of the recommended dealerships on my insurance plan and I can understand why.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

Great and fast!

Timely and friendly service, would recommend to anyone. Just had to get a bit of maintenance done, but the whole process was very painless. Very easy to schedule as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Dillon for your kind words! We look forward to your business with us again!

Great service!

David Nguyen always does great job of keeping me informed and takes my suggestions also on work to be done. Always goes above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for being our customer, we appreciate your kind words!

Good service. Make my car back to new again...👍👍

David Nguyen is the best service advisor. He good taking care my car every time. Make my car new again. I away come back to Mccall Ford Sterling

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to hear you had such an outstanding experience working with David. We thank you for your business and look forward to your next visit!