Group 1 Ford of Southwest Houston

Worst buying experience. Don’t be fooled by their sweet talks. They don’t give you the right numbers. We waited a long time for the service car for the car is not available. When we came back to get our brand new car, this dealer, Mary Hill, let us wait for 3 hours just to get our document. We were left out in the cold with my son just for a piece of paper. She entertained another prospect buyer first before us, considering we arrived first. We wouldn’t definitely recommend this branch or perhaps Ford as well, if this continues to carry on!!!

Excellent service, excellent facilities, excellent communication. Very satisfied with work done. Service rep was pleasant to work with and kept me abreast of the progress

The service is always good, fast and they know how take care of my car Irvin is the best, I never go to someone else I highly recommended

I owned a Ford Expedition 2018. I took my truck for transmission missing issue at Sterling McCall Ford houston. I dropped my truck 2months ago as per the service advisor their was some solenoid issue. As per them it was suppose to be ready today. I went their to pick up my truck and come to know that the transmission technical is on vacations it will take 2more weeks to fix. I am really upset with their way of solving the problem. I would never recommend anyone to get the service done at sterling mccall Ford houston.

I purchased my dream vehicle, a 2018 Ford F-150 XLT, from Sterling McCall on 8/1/2020. It had 39k miles and ran perfect. Which is what you would expect from purchasing a newer modeled vehicle (less than 2 years old). I financed this newer 2018 Ford F-150 XLT with all the bells and whistles for $38,494 along with a $595 dollar fee, they “we add to every purchase” to receive an extra key, full tank of gas and cleaning/ detailing of the vehicle. At least that’s what I was told, which seemed shady since these have always been complimentary items upon purchasing a new vehicle. Upon leaving Sterling McCall I was never given any information on how to work the lock pad on drivers side. I was forced to YouTube how to reset the lock code. The day I purchased and took off in my newly purchased truck I noticed I was only given a half tank of gas. That were my first two shady experiences. Less than a month in I started experiencing play in the steering wheel and an almost rubbing sound along the steering column shafts (which seems to be a lot of problems with Fords). I took it in once I noticed the problem (9/3/2020) and was “sent on my way”, told to call the Ford dealership because I couldn’t replicate the sound after I used WD40 to see if that would fix the problem. The problem temporarily fixed but the steering wheel still had play in it. Fast forward to today 11/3/2020 and there is even more play in the steering wheel and the rubbing noise has come back multiple times when I turn the steering wheel right. It’s been 3 months and I’m already having repeat problems with this vehicle. I attempted to purchase the ford extended warranty at the time of signing but was initially told I was not able to since I didn’t buy it from a Ford dealership. I put a lot of money down along with a trade in and now I can see how it’s all a ploy to get a customer to spend money during a pandemic to keep your business afloat. I was bait and switched. Furthermore, the $595 “fee” was actually for the cost of the Nitro Wheel Locks Sterling McCall placed on the truck. I would not recommend doing business with this shady company. I would take your business to another dealership that won’t send you on your way but instead who will diagnose the problem and get you help like customer service should be. This should not be an out of pocket expense on a newly purchased vehicle a mere 3 months ago and reported it once I started to notice the issue. The attached paperwork will validate my review. Unfortunately I can not add video or I would.

Horrible experiance! I'll try to be brief. My 2014 ford escape was having computer issues, screen was blank and car wouldnt start. Sent it to sterling mccall ford service on warranty. Couple weeks later, I'm told it needs a new motor. Hard to believe with only 83,000 miles, my car ran fine. However, took their word, told them to fix it, as I needed my car for work. Over 2 months later, they called and said I needed a wiring harness, not covered, gonna cost me $688. I told them I would have a different mechanic look at it, all of a sudden it wasnt a bad harness, only a fuse panel???????( which I only found out about when I went to pick it up). I never authorized a fuse panel replacement. Picked up my car, it wasnt fixed. I drove a few miles, all the gauges stopped working, all the warning lights illuminated, and car lost 1/3 power. Also some front end noises were noticed, as well as it trying to overheat. Never heard the cooling fan come on, when it was overheating.sent it back, sterling mccall said they couldn't replicate the computer malfunction. And the front end noise was both front hubs, which they replaced. They said my cooling fan was bad, warranty would not cover it. They wanted over $400 to replace it. I said I would fix it myself. Got car home, fan wasnt bad, had a wiring issue, possibly having something to do with the fuse panel they supposedly replaced. Car started knocking when I started engine, got worse by the day. Had it checked out when it started slipping. Turns out the knocking was the torque converter bolts,or lack there of. One bolt was missing, one bolts head broke off. One bolt loose. Flywheel cracked.front seal was leaking fluid to the point of slipping. My new mechanic noticed as he was removing the transmission, that the drivers side axle nut was cross threaded so bad, it was to damaged and unsafe to reuse. Needed to be replaced, warranty wouldnt cover it, stating it was due to the work they had just done. I tried to reach sterling mccall ford in Hope's of them either supplying the new axle, or at least paying for the parts, since my new mechanic was replacing my transmission, and had it apart already. I emailed, and text the service manager,alvin blaker, and service advisor daphne. However, no one would respond. So I'm having to pay $600 out of pocket. Still havent heard anything from sterling mccall. I could not recommend, with a good conscience, sterling mccall ford, for anything. I could go on, but my thumbs are tired. I pray no one has to go through anything like I did. My advice is stay away.

Expeditiously, they replace the battery. The customer service representative was very professional patient and kind. The facility was spotless and I felt very comfortable being there with Covid going on

David Nguyen personal service was excellent under the circumstances. He made sure I was inform through the whole process. Because this was a second attempt on manufacture problem. David and his coworkers were great!!!!!👏🏾

absolutely terrible experience!!! I took my car in for some recalls, they advise some other work that included an oil change, well I accepted the recommendations that cost me over $1000, less than a month pass by an my car started making a funny light grinding noise, and the oil icon will come on and go off my dashboard, my husband check the oil in my car "there was no oil" maybe a little bitty drop in the tip of the dipstick, we had to buy oil and put it on, I took it back to the Dillard and of course they said they made an oil change, well I ask how you explain no oil in my car? they couldn't tell me, I am still very livid about this, I took my car here thinking well they are professionals and trustworthy well not true, I don't know who monitors these mechanics, but will not comeback here. smh!!!

Personal service from David Nguyen was excellent as always. They got me home and picked me up so no waiting around. They also washed the car for me.