Group 1 Ford of Southwest Houston

Paul Diamanti and the team at Sterling McCall Ford made our Ford GT delivery a special day for both friends and family — they exceeded all our expectations and created memories that will last a lifetime.

Terrible experience with this dealership’s service department. Scheduled “valet” service (pickup and delivery) due to covid, which was advertised on the sw freeway location’s website. Although the website does say you should call to confirm the availability of the service, I did so and was told by two different representatives at the call center that it was available at my address. In fact, the appointment was scheduled for valet service and I received a confirmation email indicating that they would pick up the car at my home address and return it to the same address after the service was completed. On the morning of the appointment, my brother called about an hour before the scheduled pickup to ask my assigned “service advisor” a few questions. He was told that my service advisor was unavailable because he was busy assisting another customer. However, the service department rep that answered the call was able to answer his questions and also confirmed that my service advisor would call before leaving to let me know he was on the way to pick up the car. The appointment time came and went and nobody ever showed up. About an hour after the scheduled time my brother called to check on things, thinking they may have just been running late with their appointments. To our amazement, my brother was told that this location does not offer pickup and delivery (“valet”) service at all. When he asked if he was speaking with my service advisor he was told that he was not and that my assigned service advisor was not even at work on that day (contradicting the information he had been given an hour earlier about him being “busy helping another customer”). My brother then asked “so you are telling me that although valet service (pickup and delivery service) is advertised on the website for this location, and although the call center confirmed it was avaiable at this location, and although a confirmation email was sent indicating same and that the car would be picked up at the agreed upon appointment time, you do not in fact offer this service at all.” The response: “Yes.” There is no excuse for this level of ineptitude and/or deception. They were not even curteous enough to give me a call to say that they were not coming. After the fact, I did notice an extremely ambiguous email which had been sent about an hour before the scheduled pickup time. It started out by appearing to repeat that they were coming at the scheduled time, then near the very end stated that the appointment had been “modified” with no further explaination whatsoever. It was initially assumed that they may have at first scheduled the appointment as an in-person appointment by mistake and were confirming that it had actually been scheduled for pickup and delivery (thus, the “modification”). In any case: (1) They should not advertise a service they do not offer. (2) The call service staff should either be competent enough to know whether a given service is available at a given location or honest enough to provide the customer with the correct information (whichever applies in this case). (3) In the event that the problem was due to ineptitude on the part of multiple staff members (which frankly seems difficult to believe-seems more likely a variation of “bait and switch”), they should at least expend the minimal energy necessary to call the customer to personally notify them they are not coming and to expain why. Several hours after the “no-show” we called the company and asked to talk to the service manager. Predictably we were told that the service manager was not available. We requested tha the service manager return our call, and, also predictably, they never did.

Sterling mccall ford are untruthful, advantage taking, disregarding, uninformative, disrespectful, and thieves. From the service desk, to the head hauncho! Dont believe or trust them. Also they send the same response to every review. Dont fall for it. They simply dont care!

great experience, customer service and facility, will go there again. make reservation first. also cleaned my car, thanks. faster than expected maybe due to low volume in the afternoon

Me encantó la atención brindada por todo el persona l q nos atendió, nuestra querida Mary Hill su Manager y Cost de Financiamiento volvería con ellos sin dudarlo...Recomiendo este dealer porque mi experiencia fue estupenda.Gracias.

Jose was the service agent who greeted me as I came through the door. He asked if he could assist and I told him I was there for an oil change appt. I received excellent and timely service again and I will be back.

They lost or stole one of my center caps aftermarket rims very dissatisfied an dissatisfaction an disappointment at the moment now I gotta wait for my replacement see how long they take get it right ???

I would recommend Jose for clear communications and great customer service, unfortunately I only got to know him after the first guy totally dropped the ball while basically trying to squeeze every penny he could out of me. After $2,600 the car stiil has the problems I brought it in for.

Had bad experiences in the past but they made it up with very good services. I don't see the people I had issues with so ty

They are always friendly and they do a great job. I have never had a problem with them. I definitely would recommend them to anyone.