Reviews
Stereo repair
They are always friendly and they do a great job. I have never had a problem with them. I definitely would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Don't shop at Sterling McCall
My 2016 Mustang has been at Sterling McCall Ford for a total of six days with an intermittent engine computer problem. The car is still in warranty. Today they told me they couldn't help me and instructed me to come pick up my car. I've been polite with them throughout, but firm. I've purchased three cars from them, but never again. Ford customer service is completely useless. I love my Mustang, but I'm going back to the imports. Don't shop at Sterling McCall dealerships.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry that after further attempts to resolve your concerns with your Mustang that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.
My 2016 Mustang has been at Sterling McCall Ford for a...
My 2016 Mustang has been at Sterling McCall Ford for a total of six days with an intermittent engine computer problem. The car is still in warranty. Today they told me they couldn't help me and instructed me to come pick up my car. I've been polite with them throughout, but firm. I've purchased three cars from them, but never again. Ford customer service is completely useless. I love my Mustang, but I'm going back to the imports. Don't shop at Sterling McCall dealerships.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about your experience trying to service your Mustang, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Alvin Blaker Service Manager ablaker@sterlingmccallford.com
Owner
Best xxxx service in Houston I would recommend them to all my ford owning buds. Always prompt on install and services. For sure coming back.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mike for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Truck Service
Jose was the absolute best. He kept me informed along the way and took very good care of me and my truck. Great job Jose!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for Jose! We are thrilled that he provided you with the absolute best service visit for your truck. We look forward to your business with us again!
Not recommended. It’s a hassle. Very unfriendly.
I don’t recommend this place. Save yourself time and headache. Their employees think they are doing you a favor by working on your vehicle. Very unhappy.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mohammed, Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Rodney Crow General Manager rcrow@sterlingmccallford.com
Truck Owner
Went in for regular service on my truck. As usual, service advisor Irvin Gonzales could not have done a more thorough, excellent, and timely job. After over 50 years of buying, trading, maintaining and selling cars, and involving numerous dealerships, I could not more highly recommend SMc"s service dep't.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
JCCharlot
It was my very 1st time bringing my car to a dealer Of this magnitude. I will most definitely come back to Sterling McCall Ford and I recommend you ask for Mr Irvin Gonzalez he did a fantastic job all the way around. It was a great experience for me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joseph, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
F350 with wobbling front end
Brought my F350 in for a repair to the front end. I was leaving town and in a terrible hurry. They had my truck in and out in under 3 hours. Jose the service agent I spoke with was awesome. Got me back on the road in no time at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Repair
Brought in my ford for some major repairs on Monday and they had my vehicle ready the following day. Lisa is very humble and totally rocks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!