Group 1 Ford of Southwest Houston

I was impressed by the professionalism, friendly, prompt and informative service team. Great experience overall. Jose was very supportive and even sent a ride for me

I took my f150 feels like they take advantage on price since i don’t do it right away they send me a email whit a price to replace a sensor .and of the day they said is labor only which I was agree then . they told me a different price for labor. How come. Labor price change On next day. If truck still on the shop. Plus i have to keep calling and check status of diagnostic after 2 days Is my second car from this dealership but never tough service will be that way

David from Serv Department is really a Cool person to work with. He took great care of me when i went for car service! I would definitely recommend him.

Great service left my truck good as new. Very happy to go there for my regular maintenance. Could not be happier with the customer service

When you come to Sterling McCall Ford to get service ask for David in the Serv Dept. He took great care of me! Go see him!

When people want the sales they are aggressive , but lack of response after the sales, Ford dealership on US 59 is horrible!!!! Calls are never returned or texted with answers!!! Sterling Mc Call sales need work !!!

I believe in Buyer Beware. Buyers need to do their due diligence and Sellers don’t need to disclose everything they think or know is wrong with the vehicle. BUT they do need to answer questions honestly when asked and paperwork that is part of the transaction needs to be truthful and correct. I purchased a used Ford Expedition from Sterling McCall “As-Is” which means that Sterling McCall is under no obligation to fix things once the transaction is complete and the vehicle leaves the lot. This is not however a license to engage in fraud, which is what they did…read on! The first thing I asked after the test drive was “Has the vehicle been inspected?” I was told that is had been inspected. Specifically, the Salesman said “We don’t put vehicles on our lot unless we inspect it first. Sir!” It is in quotes because that is what he said. I requested a copy of the report and moved to the next step, financing. The Finance Manager handed me a document that he told me was the inspection report for the vehicle. I reviewed the document carefully and it showed that the vehicle had been thoroughly inspected by the dealership. All the major systems, including AC were checked as functional. I asked for a copy of the report and was told by the Finance Manager that it would be provided as part of the file associated with the sale of the vehicle. Specifically, the Finance Manager said “Of course, of course, no problem, I’ll add it to the file.” Well, I found out later that he did not add it to the file, and I did not notice that the Inspection Report was not part of the documents I received at closing because I did not recheck the file before I left. My bad, I guess. Over the next couple of days I noticed there were a few issues with the vehicle, like the AC was not cooling. I also noticed that the passenger seat squeaked when driving. I moved the seat and saw that the bolts that hold the seat in place were not fully tightened to the floorboard. In fact, they were barely threaded. I had the AC checked by my mechanic because I thought it might just be low on Freon which is an easy fix. I was told by 2 mechanics (just to make sure) that parts were missing. Based on this information, the only conclusion you can reach is that there is that the dealership never inspected the AC prior to the sale and the inspection report was forged. This is not a case of “It must have broke after you left…” The unit could not work in it's current state of missing parts. Full disclosure again, it was cool the day I test drove the vehicle and I relied on the inspection report as full disclosure of the condition of the vehicle to close the sale. I returned to the dealership and was told that they could not fix any of the items (there were a few others) because they were not safety related issues. The bolts being loose on the passenger seat are not a safety issue. Really? Wanna go for a ride?? I told the General Sales Manager that I was given a copy of the inspection report for the vehicle and all major systems, including the AC, were checked as functioning. Before even discussing any of the issues I had mentioned, she asked for the Inspection Report. It was almost too quickly, like she knew something I did not. Sure enough when I checked the file there was no inspection report. I met with the Salesperson and finally the Finance manager involved in the original transaction. They both claimed that they had no idea which document I was referring too and that their vehicles only receive a safety inspection. I realized at that moment that they had a system in place to defraud people so why frustrate myself asking for an honest answer from dishonest people. There is a pattern and practice at Sterling McCall to lie to customers by providing documentation that the used vehicles are fully inspected when in fact they are not. I learned my lesson. Get every vehicle independently inspected because people lie. And spend your money with someone who values honest dealing. Sterling McCall does not.

drew was my service advisor and took care of my cars needs right away. Gave me updates every step of the way. Great attitude and service.

The prices they listed is not accurate, they added around $2000 for dealer adds once you go to the dealerships?!! they don’t accept to take out and must accept it.

Ahmed was great to work with. Quick and swift wasted no time to work with us and we walked out with a car same day.