Group 1 Ford of Southwest Houston

Went there yesterday 2/21/2020 after seeing a great deal online. I clicked the “schedule my test drive.” Ahmed texted me and said it was ready to look at. When I get there, they “can’t find it” but do I want to look at something else. I asked if I can get the same price on another one but they say the price is only available on the one they can’t find. SCAM, Bait and switch scam. Don’t waste your time with this dealership and especially don’t waste your time with Ahmed. VIN #: 1FTEW1E43KFD14005 Stock #: KFD14005 Status: In Stock

David N. was very helpful and was an excellent service rep. Highly recommend David and dealership. Have used both David and dealership on multiple occasions.

David Nguyen is a great service specialist. He has always been very meticulous concerning the service performed in our cars. My husband will not go any other specialist other than Mr. Nguyen! Thank you so much David!

Jose was very helpful and professional. On time and with detailed communication. Issues that were not repaired by other dealers were taken care of first time. I will definitely be back

service advisor david nguyen was very helpful and very professional they finish my truck on time good job i recommend this dealership to everyone thanks alot fir the service

David Nguyen is an excellent Service Advisor! With his attention to detail, I have enjoyed 250,131 miles and counting on my Mercury Grand Marquis LS Palm Beach Edition. David has taken care of my car since I purchased it new. I followed him when he moved to Sterling McCall Ford.

It would have been perfect if the shuttle had been available when I arrived. I had to call my husband to take me to work. The work on my wheel was awesome. Looks like new. Absolutely excellent!

My experience with Ford and now Sterling McCall has been nothing short of horrible. Not only have there been 3 recalls on my car but when I dropped my vehicle off to get the recall work done , I was told that now I have to come up with an additional $500+ to fix something that is a result of the horrible vehicle Ford created. I will never purchase a Ford again and the people that work in the service department are complicate in their actions. Not only did they string me along for 3 days before the news was broken , they then extended the work an extra day(so far). Stay clear of this establishment if you want fair treatment. UPDATE , sitting in the lobby they have now told me that my transmission recall work and now my warranty do not cover all of the work done on my vehicle and now they want $800 and lowering it to $500 would be "helping" me out. The service agent of the day(Jerry Quick) is now saying if I put a negative review online they definitely make me pay the higher amount that I did not agree to. Do not deal with this company unless you are willing to fight them to do the right thing. Horrible dealership service experience. Jerry Quick was today's service advisor, my 3rd in 3 days and they have all told me something different.

Went in for oil change/filter and 10K mile service on my truck. Quick and easy. Provided prompt shuttle service back to my house when I dropped it off.

The team was great in assisting my family. We had recently lost a car to tropical storm Imelda and they were there to help. The process was simple and relatively quick. They treated my family life royalty. We truly appreciate the love that they showed us in upgrading to a newer Ford Explorer.