Group 1 Ford of Southwest Houston

First off, This has no reflection on the Salesperson I was working with. But the sale's manager. After spending 6 weeks comparing 2018 F150 XLT's , It was clear I had a real good idea what I wanted in a 2 year old NEW TRUCK. I arrived at the dealership one hour before opening, just to make sure the F150 XLT 5.0lt 4x4 was on the lot. The salesperson I was working with arrived. We test drove the truck and I made an offer of 33.500.00. this was based off of the real window sticker, not the made up window sticker placed inside the truck, the dealership showed on their website the MSRP was 51,210.00, (really this was the Total Before Discounts price of the F150) with a dealer discount of 11,550.00, the real window sticker I downloaded off their webpage showed a MSRP of 49,210.00. Again after 6 weeks of comparing 2018 F150 XLT's I also had a real good idea of the discounts being offer by the dealer within 100 miles of Houston. These discounts being offered where from 16.000.00 to 20.000.00 off MSRP. And my offer of 33.500.00 was based on the advertised discount flashing on the Great big sign in the front of the Dealership saying. 15.888.00 off all 2018 F150 XLT. (A get them in the door sign) Here is where it gets to the interesting part. My Salesperson when back to the sales manager with my offer, and came back with an out the door price of 46,000.00. I informed my Salesperson this wasn't going to work. Next was the sales manager. The sales manager came in and my first question was where are you getting and MSRP of 51,210.00, that is when he started with, This is our internet price. Then I pulled out my copy of the window sticker and showed him the listed MSRP. And then I heard this. Those discounts are optional for the dealership to use or not. At that point I was getting ready to head out the door. But I decided to stick around for a little longer. I then asked about the discount of 11,550.00. Again I heard this is the internet discount. I then told him about the dealership not 15 miles down the road that was offering 20,000.00 off the 2018 F150's, He wanted me to show him the dealership offering this discount. So I did and and when he seen the discount, He went back to, The 11,550.00 is our internet discount. So I moved on the the next item on the cost breakdown. The Spray on Bed Liner that was installed by the Dealership, Bed Liner cost. 794.00. I just said. REALLY. The dealer installed cost sheet I found in the console of this F150 stated the cost of the spray in bed liner was 499.00. The sales manager asked what do you think the cost of the bed liner is worth. I told him maybe 200.00. He changed to bed liner cost from 794.00 to 200.00. Then I asked about all these little fee's, These are Federal and States fees that have to be charged. The only good price on the price breakdown was the Doc Fee. This is where I got up. turned around and told the Salesperson Thanks you, for working with me by phone and email for the last 2 weeks. I really think the sales manager need to sit down and read Texas House Bill 3621. And he also needs to understand that people now do their homework when buying a new car or truck. Added note: Two hours after waking out of Sterling McCall Ford Houston, I was on my way home in a 2018 F150 XLT with 4 miles on the odometer, full warranty and a out the door price of 33,524.21

I was very happy with my service. I was able to get my battery replaced, car cleaned and tire pressure returned to Norma levels. They really helped bring peace to a very frustrating day!

Excellent communication and service provided by David and his team. Constant follow up through email and phone call on service status is one of the key required by the consumers. Improvement: quality of car wash. It is below par at this moment.

Bought a car and Ammar helped and got me a great deal on a new on it! Also, the finance director Adel was amazing and patient with me as this was my first new car.

I just went for oil change and they took care of a safety recall, other dealer I been before they never took care of that issue.

We were very pleased with oil change and recall of sudden transmission downshift and power train reprogramming. We always enjoy extra cleaning of car., and 4 point inspection.

It is the second car he bought with that dealer. The service is very good, although it is a bit slow and tedious, I get back home with a better deal than I expected.

Drove all the way from Conroe to get what I thought was my free service only to find out I had to pay for it. The salesman told me that he did not say that.

Service light it was very nice and helpful and always. The salesman who had told me that he would give me the first service free backed out on it and claim he never said that

The purpose of my visit there was for my truck maintenance; the service group was very friendly and professional and rapid. The place was clean and coffee was available.