Reviews
Waiting time to long.
Waiting time to long. The advisor forgot to give my car key back with engine on. I stuck at the place to wait someone to send my key to me. Very bad experience. The sales manager Andy helped to arranged to send my car key back, he is very helpful.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. I apologize for the issue you encountered when picking up your vehicle. I hope we have resolved the issue to your satisfaction. Please contact me at 713-995-2414 if I can assist you with anything in the future. Holly Kaminga Service Director
Lexus maintenance service was superb.
Lexus maintenance service was superb. The customer service representative, Ashley, was professional with focus on quality customer care. Lexus has proven why they are top of the line in luxury driving experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Asha, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mirra was great, very helpful, very smart, no xx, just
Mirra was great, very helpful, very smart, no xx, just the facts. Reasonable pricing with good timing on evaluating, repairing and fixing my SUV. I will return in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Bradley, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellence, good actitud, attention and helpful In my
Excellence, good actitud, attention and helpful In my case I have a son with special needs and they arranged to pickup and bring back my car. Thanks!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Marykarmen, thank you for taking the time to leave a review for us at Lexus Southwest Houston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
The service department is excellent.
The service department is excellent. Our service writer was Mirra Nazal and she provided great customer service. ⭐️⭐️⭐️⭐️⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Daniel, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very professional!
Very professional! Kevin Bayer is very knowledgeable and efficient. He is definitely customer service driven.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was excellent.
Service was excellent. Stephanie was the service advisor. She clearly explained the services required. Very happy with the service and punctuality of the service. Would come back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anu, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor David provided excellent customer
My service advisor David provided excellent customer service today. I was in and out in no time which gave me more time to complete my errands today.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Raye, thank you for your kind review; we are happy to pass your comments to David here at Lexus Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service!
Excellent service!! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate the hospitality (including the snack bar!). Big thanks to you all!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Service was done well and in a timely manner.
Service was done well and in a timely manner.Really appreciate the loaner vehicle! It was in excellent condition
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!