Reviews
My service adviser Marion is excellent in explaining the
My service adviser Marion is excellent in explaining the status of my car thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Marion to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Todo bien la atención y el servicio lo único que estuve
Todo bien la atención y el servicio lo único que estuve cuatro horas para que me resolviera un problema que no era tan grande eso es todo mi comentario
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
¡Gracias por tomarse el tiempo de escribir una reseña! Le pedimos disculpas por las molestias ocasionadas por la demora en la resolución de su problema. Nos esforzamos por brindar un servicio eficiente y excelente a todos nuestros clientes y prometemos mejorar continuamente en este aspecto. Agradecemos mucho sus comentarios. ¡Que tenga un buen día!
I always receive the best service and have never been
I always receive the best service and have never been disappointed. Highly recommend this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am so grateful for the service at this dealership.
I am so grateful for the service at this dealership. They resolved an issue with my car quickly and efficiently. Thank you! Always recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Kevin was attentive to my needs and went out of his way
Kevin was attentive to my needs and went out of his way to help me not only get my maintenance scheduled, but also to help get an axel problem identified and fixed. I was dismissed without a second thought. He really worked with me to address my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Kevin to be so supportive during your experience here at Lexus Southwest Houston. We do hope we can be of assistance in the future. Take care!
Have had nothing but a great experience every time we
Have had nothing but a great experience every time we have had service at this dealership. Work performed is first class.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Scott, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
Great dealership and outstanding service personnel!
The service at this dealership was excellent.
The service at this dealership was excellent. The service advisor Esner was great as well. He was helpful and very professional explaining everything in detail. I’m very satisfied. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
I took my car without an appointment yer since i got
I took my car without an appointment yer since i got there everyone was very attentive and helpful especially Francisco the service advisor! He was wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
The customer service representative/advisor Mr.
The customer service representative/advisor Mr. Grant well represented the company. He was professional throughout my conversation with him. He refunded amount I paid for oil change that was not supposed to be charged.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
The whole process was wonderful.
The whole process was wonderful. Our sales person was the best we have ever experienced. He was diligent, polite, knowledgeable, considerate, and most importantly respectful of our needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jose, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!