Reviews
Service was done well and in a timely manner.
Service was done well and in a timely manner.Really appreciate the loaner vehicle! It was in excellent condition
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Jeffery assist me promptly and took care of my car needs
Jeffery assist me promptly and took care of my car needs for my 40,000 check up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Lexus maintenance service was superb.
Lexus maintenance service was superb. The customer service representative, Ashley, was professional with focus on quality customer care. Lexus has proven why they are top of the line in luxury driving experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They kept my car for almost a week.
They kept my car for almost a week. My service advisor was rude, ignored me, & when he finally DID answer, he gave me the runaround about when my vehicle would be finished. When I picked up my car (& despite not being busy & two separate employees notifying him I was there) my service advisor didn't even have the decency to come out & speak to me about the work that was performed on my car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. I apologize for the lack of communication from your service advisor. I attempted to contact you several times to assist. Please contact me at 713-995-2616 and I will do my best to resolve the issue. Shelece Carrington Service Manager
My visit was friendly and comfortable.
My visit was friendly and comfortable. My Service write kept me informed while I waited in very comfortable service waiting area where internet access was provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kris, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston
Dave Capin sold me my car at Sterling McCall Lexus and he
Dave Capin sold me my car at Sterling McCall Lexus and he was knowledgeable, made the process easy and seamless and also made himself continually available even after the sale for all my questions. Highly recommend Sterling McCall Lexus and the staff and especially Dave Capin!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!
you could eat off the floors they are so clean.
you could eat off the floors they are so clean. Bathrooms are clean. Staff are wonderful. Everyone is friendly and helpful. I think it is the best run dealership I?ve ever been to. I will forever be loyal.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
George Ross was amazing from the beginning.
George Ross was amazing from the beginning. He is on top of everything. From the moment we got on the waiting list for the GX 550 to delivery! We are not from the area and all was a smooth process virtually! Finance Manager Hafiz made everything easy we will when it came to signing. We have a local Lexus dealership- working them was difficult so we opted for a dealership out of the area! Best decision ever- nervous but George took care of all that! I would buy from them again, our 5.5 hour drive is worth it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
This was a 12/10 experience!
This was a 12/10 experience! Everything was hassle free, easy, efficient! I would definitely recommend to others about this experience! I worked with David and he was extremely helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
EXCELLENT SERVICE AS ALWAYS AND MY SERVICE TECHNICIAN
EXCELLENT SERVICE AS ALWAYS AND MY SERVICE TECHNICIAN STEVEN WAS THE ABSOLUTE BEST ! LOVE MY EXPERIENCE HERE THIS PAST WEEKEND
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.